Rajput, Akash

I am seeking an opportunity to utilize my skills in handing complex situations as it will help me Grow as a professional individual in future and ensure I contribute with best to my team.

Customer Success Associate - Tech Mahindra Limited

(2025-10)

Verizon Process

• Responded to customer inquiries via chat, ensuring timely and accurate resolution of issues.
• Maintained high customer satisfaction by delivering empathetic, solution-focused support.
• Documented interactions and meeting CAST, 3 day resolve, VPC targets, agent close rate, adhering to attendance and schedule.

Inbound Technical Sales Representative - Accenture India Private Limited

(2024-04 - 2025-08)

Verizon Process

• Handled Escalation through chat, Email and call ensuring timely and accurate resolution of issues.
• Maintained high customer satisfaction by delivering empathetic, solution-focused support.
• Documented interactions and meeting CAST, 3 Day resolve, VPC targets, agent close rate, adhering to attendance and schedule.

Teammate - Taskus India Private Limited

(2023-09 - 2024-03)

Chime process

• Handled Escalation related to banking transactions, financial inquiries, account management, and transaction support through Email on Outlook.
• Ensured compliance and resolving Concern related to loans, cards, and digital banking services.

Customer Service Executive - Convergys Inda Services Private limited

(2020-08 - 2023-08)

I worked as a Healthcare Executive Assistant for HCA Healthcare. I provided High-level Administrative Support to VPs, Directors and Department Heads with Managing Complex Calendars, taking care of travel arrangements and making sure all their expenses are submitted on My Time & Expenses. Maintaining the Quality while working

High School

Intermediate School

B Tech - IMS Engineering College