Dharmesh Donga

Strategic IT leader with 19+ years of progressive experience in IT strategy development, digital transformation, and business systems architecture across multi-geography environments. Proven expertise in centralizing disparate IT systems, establishing data security frameworks, and driving system interoperability to create unified data landscapes. Demonstrated success in translating complex business needs into executable IT roadmaps, managing vendor ecosystems, and leading enterprise-wide digital transformation initiatives.

Recognized for delivering measurable business value through technology modernization, process automation, and enhanced operational visibility.

IT Head / CIO Representative at Torrent Pharmaceuticals (2025-05 – Present)

• IT Strategy & Digital Transformation: Developed and executed a comprehensive IT strategy aligned with pharmaceutical manufacturing, quality assurance, and global business objectives across HQ, R&D centers, and multi-plant operations
• Leading digital transformation initiatives, including ERP optimization, automation deployment, and process digitization, to enhance operational efficiency and regulatory compliance
• Identified and implemented cloud services and automation opportunities to improve productivity, reduce manual processes, and enhance organizational visibility
• Implemented SAP S/4HANA in the whole Torrent Pharma
• Manage CDSCO (India), USFDA (USA), MHRA (UK), WHO GMP, and other internal and external audits
• Conducted a comprehensive audit of existing software systems across multiple plant locations and global offices
• Designed and implemented a centralized IT governance framework for unified management, reporting, and data exchange
• Established system interoperability protocols ensuring seamless data flow between disparate applications, creating a unified data landscape for informed decision-making
• Established robust data security protocols, policies, and best practices across all enterprise platforms in compliance with GxP and regulatory requirements
• Proactively identified security risks and vulnerabilities, implementing comprehensive safeguards to protect sensitive organizational and financial data
• Led cybersecurity strategy, disaster recovery planning, and business continuity programs, ensuring operational resilience
• Managed vendor relationships, negotiated contracts, and established SLAs, ensuring high-quality service delivery across technology partners
• Led IT projects from initiation to completion, managing timelines, budgets, and stakeholder expectations with full P&L accountability
• Established KPI dashboards and financial controls, improving cost efficiency and audit readiness
• Deep understanding of pharmaceutical manufacturing, finance, and operations processes, identifying critical bottlenecks and improvement opportunities
• Recommended and drove implementation of workflow improvements leveraging technology for enhanced operational efficiency and plant uptime

Program Head – IT Strategy & Delivery at Infistack Technologies Pvt. Ltd. (2018 – 2025-05)

• Developed and executed IT strategies for multiple large-scale client engagements, translating complex business requirements into actionable technology roadmaps
• Led digital transformation projects including system integration, cloud migration, and automation initiatives across diverse industry verticals
• Managed P&L, budgets, and resource planning while ensuring profitable delivery and sustainable growth
• Established governance frameworks, KPIs, and delivery models, ensuring on-time, on-budget execution with high client satisfaction
• Partnered with C-level stakeholders to align technology initiatives with business goals, driving operational efficiency and business value
• Managed vendor ecosystems, evaluated technology solutions, and negotiated contracts to optimize service delivery and cost effectiveness

Service Delivery Manager – Enterprise Systems at AMUL (GCMMF) via Prompt Softech (2015 – 2016)

• Managed one of the world's largest rural IT service implementations, covering 17,000+ villages with a centralized governance and reporting framework, improving operational visibility by 40%
• Ensured seamless system interoperability and data exchange across distributed ERP, finance systems, and enterprise applications, reducing data inconsistencies by 30%
• Led and coordinated a large-scale support ecosystem of 700+ field engineers, plant teams, and a 24×7 helpdesk, achieving 98% service availability and faster issue resolution
• Established and enforced SLA governance along with incident, problem, and change management aligned with ITIL best practices, improving SLA compliance from 85% to 99%
• Acted as the primary interface between business stakeholders, IT teams, and vendors, improving project delivery timelines by 25% and strengthening accountability
• Drove process standardization and automation initiatives, reducing operational bottlenecks by 35% and achieving cost savings of approximately 20%
• Spearheaded the implementation and successful deployment of IT infrastructure in rural areas, ensuring reliable connectivity and system integration, resulting in 99% uptime across locations

Service Delivery Head – Multi-Geography Operations at Wipro Technologies Pvt. Ltd. (2009 – 2014)

• Developed and executed national IT operations strategy for pan-India warehouse and supply chain ecosystems spanning 24 locations, driving standardization and scalability
• Led WMS modernization, system integration, and centralization initiatives, enabling unified data visibility across regions and improving decision-making efficiency by 35%
• Implemented ITIL-based service management processes and successfully achieved ISO 20000 certification, establishing a robust enterprise IT governance framework
• Managed a large vendor ecosystem of 200+ service partners, ensuring service quality, contract compliance, and achieving 20% cost optimization through strategic negotiations
• Established enterprise-grade data security protocols, business continuity plans, and disaster recovery frameworks, ensuring 99.9% system availability for mission-critical operations
• Drove process automation and workflow enhancements, reducing manual intervention by 40% and significantly improving operational efficiency
• Acted as a key customer advocate for Wipro product portfolios, resolving high-priority escalations and strengthening client relationships at leadership levels
• Led head-office level operations and strategic initiatives for pan-India business planning, supporting expansion and new business opportunities across multiple regions
• Managed and supported diverse industry verticals including Banking, Defence, Manufacturing, and Pharma, aligning IT operations with sector-specific compliance and business requirements
• Collaborated with cross-functional leadership teams to align IT strategy with business goals, enabling revenue growth, improved service delivery, and enhanced customer satisfaction

Regional Manager – IT Support & Systems at Lenovo (via Wipro) (2014 – 2015)

• Managed regional IT support operations across Gujarat, Madhya Pradesh, and Chhattisgarh, earning 'Best Support Region' recognition by improving service efficiency and achieving a 95%+ customer satisfaction (CSAT) score
• Implemented standardized processes and service frameworks, ensuring consistent service delivery across geographies and reducing turnaround time (TAT) by 30%
• Conducted in-depth business process analysis, providing actionable insights to product and operations teams, contributing to a 20% improvement in process efficiency
• Coordinated cross-functional teams including Sales and Operations to enhance customer experience, resulting in a 25% improvement in service delivery timelines and increased customer retention
• Led West Region service delivery for Lenovo products, managing service centers, field operations, and vendor ecosystem; achieved 98%+ SLA compliance, reduced spare part turnaround time by 35%, supported successful new product launches, and contributed to

12 + Diploma in Computer engineering