Dharmesh Patel

Dynamic and customer-focused hospitality professional with 8 years of experience delivering exceptional guest service in fast-paced, international environments. Skilled in managing daily front-of-house operations, coordinating events, and maximizing customer satisfaction. Proven track record of increasing guest retention through personalized service and meticulous attention to detail.

Adept at leading cross-functional teams to create memorable experiences while strictly adhering to international industry standards.

Assistant Restaurant Manager at Domino's Pizza India — Jubilant Food Works Ltd. (2024-10 – 2026-02)

• Partnered with the general manager to execute business strategies, ensuring 100% compliance with company policies and safety procedures.
• Supervised and mentored a team of 20+ employees, conducting training sessions and performance evaluations that improved overall productivity by 25%.
• Acted as the primary escalation point for complex customer issues, maintaining a 95% satisfaction rate and resolving disputes efficiently.
• Monitored daily cash controls and inventory levels, reducing stock shortages by 20% through strategic vendor coordination

Crew Trainer at McDonald's (2022-06 – 2024-06)

• Coached, mentored, and guided new crew members to ensure strict adherence to corporate standards for food quality, hygiene, and speed of service.
• Evaluated team performance on the floor, providing constructive feedback to maintain high customer service ratings.
• Managed front-of-house operations during peak hours, ensuring optimal efficiency and guest satisfaction.

Customer Support Executive at Teleperformance (2021-02 – 2022-04)

• Managed daily customer inquiries and resolved complex complaints efficiently to ensure a high first-contact resolution rate.
• Provided comprehensive product and service information to diverse clients, maintaining an up-to-date knowledge base.
• Collaborated with team leads to identify recurring service bottlenecks and implement process improvements.

Customer Service Associate at Concentrix (2019-11 – 2021-01)

• Addressed customer inquiries, processed inbound orders, and resolved service issues efficiently to optimize customer satisfaction.
• Managed and updated sensitive customer accounts while maintaining precise data records of all interactions.
• Collaborated closely with internal departments to streamline delivery and service pipelines.

Food and Beverage Service Specialist at Johnny Rockets (2013-03 – 2018-04)

• Welcomed and seated guests took accurate food and beverage orders, and delivered high-quality, timely table service.
• Maintained impeccable cleanliness and hygiene standards across all dining and service areas in compliance with food safety regulations.
• Proactively handled guest complaints, processed billing transactions, and managed daily payment reconciliations.

Assistant Steward at Welcome Hotel (2012-09 – 2013-03)

• Assist the head waiter in serving 90+ guests daily, ensuring smooth and efficient meal service.
• Set up tables, polish silverware, and prepare the dining station prior to opening according to high restaurant standards.
• Anticipate guest needs by proactively refilling water, beverages, and bread, elevating the overall dining experience.
• Clear and reset tables efficiently, reducing waiting times for incoming guests during peak hours.
• Communicate effectively with the kitchen staff to ensure orders are delivered accurately and promptly.

Guest Service Associate (on the job trainee) at Fortune Inn Haveli (2012-01 – 2012-07)

• Working in restaurants or banquets to learn table setups, service styles, bar operations, and point-of-sale systems

Industrial Trainee at Fortune Select Manohar (2011-05 – 2011-10)

• Assisting staff, learning standard operating procedures, addressing guest complaints, and executing administrative tasks like inventory tracking and shift scheduling.
• Training in all the departments in hotel.

Secondary School Certificate in 10th Grade – Gujarat Secondary and Higher Secondary Education Board (2005)

Higher Secondary School Certificate in 12th Grade – Gujarat Secondary and Higher Secondary Education Board (2007)

B.Sc. in Hospitality Management and Tourism – Gujarat Institute of Hotel Management (2013)