Dhayanithi

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Retail Sales Associate at ZARA (2017-02 – Present)

• Increased monthly sales 10% by effectively upselling and cross-selling products to maximize profitability.
• Prevented store losses by leveraging awareness, attention to detail, and integrity to identify and investigate concerns.
• Processed payments and maintained accurate drawers to meet financial targets.

Barista at Dunkin' Donuts (2015-03 – 2017-01)

• Upsold seasonal drinks and pastries, boosting average store sales by ₹1500 weekly.
• Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
• Trained entire staff of 15 baristas in new smoothie program offerings and procedures.
• Developed creative and appealing latte art techniques and instructed coworkers in method.

Cashier at McDonald's (2014-01 – 2015-02)

• Processed all sales transactions accurately and promptly to prevent long customer wait times.
• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
• Accurately made change for cash transactions.
• Verified orders and bagged items for easy transport.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Monitored and counted food stock and supplies to reorder on time.
• Kept customer and food preparation areas clean and well organized for maximum efficiency.

Diploma in Financial Accounting – Oxford Software Institute & Oxford School of English (2016)