Dheeraj Sahu

Experienced branch sales professional with experience in gold loan sales, customer acquisition, business development, team management and branch target achievement. Skilled in lead generation, customer relationship management, portfolio growth, cross-selling, collection coordination, KYC/documentation and sales MIS reporting. Focused on business growth, customer service and operational quality.

Sales Manager - Cloth Market Markentile Ltd.

(2026-09)

• Manage gold loan sales and business development activities for the assigned territory/branches.
• Lead and motivate a sales team to achieve monthly and annual business targets.
• Generate new business through direct sales, referrals, local market activities and channel partners.
• Develop relationships with customers, local businesses, DSA/DMA partners and other lead sources.
• Monitor daily leads, conversions, disbursements, outstanding portfolio and branch performance.
• Conduct regular market visits to identify new customer acquisition opportunities.
• Drive customer retention and repeat gold loan business.
• Coordinate with branch operations, credit, valuation and collection teams for smooth customer service.
• Ensure proper KYC, documentation and adherence to internal policies and regulatory requirements.
• Prepare and review daily/weekly/monthly sales MIS and performance reports.
• Support cross-selling of relevant financial products to existing customers.
• Key Achievements
• Achieved assigned sales target.
• Increased gold loan portfolio.
• Acquired many new customers during the stated period.
• Managed a team of sales executives.
• Improved customer retention/repeat business.

Assistant Manager — Gold Loan Relationship Officer (Operations & Sales) - Kotak Mahindra Bank

(2023-07 - 2026-09)

Gold Loan Sales Officer - HDFC Bank

(2022-05 - 2023-07)

• Generated leads and acquired new gold loan customers.
• Explained loan products, interest rates, repayment options and documentation requirements.
• Maintained relationships with existing customers and generated repeat business.
• Conducted field visits and local marketing activities.
• Coordinated with branch teams for loan processing and disbursement.
• Followed up on leads, renewals, repayments and overdue accounts.
• Maintained daily sales reports and customer records.

B.Com (Graduation) - Devi Ahilya Vishwavidyalaya, Indore (2013)

Class XII - MP Board, Bhopal (2009)

Class X - MP Board, Bhopal (2006)