Production support
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I am an IT professional with around 4.7 years of experience in production support. I have strong knowledge in incident management, application monitoring, and troubleshooting. I have worked on handling P1 and P2 incidents, participated in bridge calls, and ensured quick resolution within SLA. I am skilled in SQL, Unix, and log analysis tools like Splunk. I am a quick learner, adaptable, and interested in improving system performance and customer satisfaction.
Handled P1 & P2 incidents and participated in bridge calls to restore services within SLA
Monitored applications and batch jobs to ensure smooth business operations
Performed root cause analysis and provided permanent fixes for recurring issues
Worked with cross-functional teams for quick issue resolution
Used SQL and Unix for troubleshooting and data validation
Analyzed logs using tools like Splunk for identifying issues
Managed P3 & P4 tickets using SOPs and improved documentation
Supported deployment activities and change management (CAB process)
Ensured system availability and performance monitoring
Bsc - Electronical communication science
