Dhiraj Hemdev

Detail-oriented Back Office & Operations professional with experience in data management, claims processing, verification, documentation, and administrative support. Skilled in maintaining accuracy, workflow efficiency and timely task completion in fast-paced environments

Back Office Assistant - Remote (WFH) at Conversion Monster | ISA Headquarters (2018-04 – 2025-12)

• Managed and organized high-volume client data in CRM systems with strong accuracy and consistency
• Organized and updated structured databases in Google Sheets for tracking, reporting and record management
• Performed data validation and cross-checking to ensure accurate information processing
• Extracted and entered data from websites for record-keeping and operational support

Process Associate at Accenture (2017-06 – 2018-01)

• Processed high-volume healthcare claims with strong accuracy, compliance, and SLA timelines
• Verified claim data and identified discrepancies during validation processes
• Followed quality standards to minimize errors and improve processing efficiency
• Coordinated with internal teams to resolve claim-related issues

Data Management Executive at Cox & Kings Global Services (2016-11 – 2017-02)

• Validated visa documentation for accuracy, ensuring full compliance with international travel requirements
• Handled documentation processes including scanning, indexing and record maintenance
• Organized data systems for quick retrieval and compliance

Data Entry Associate at Nelito Systems Pvt. Ltd (2015-06 – 2016-06)

• Processed high-volume banking data with strong attention to accuracy and timelines
• Verified cheque details and conducted validation checks to minimize errors
• Followed banking procedures and data handling standards

Bachelor of Commerce – University of Mumbai (2013)