Dilip Rajput

Back Office and KYC Operations professional with 5+ years of experience, including hands-on VKYC, customer/document verification, banking documentation, and back-office operations. Experienced in high-volume verification, data accuracy, customer coordination, and process compliance. Proficient in KYC platforms, Advanced Excel, MS Office, and documentation processes, with a strong focus on accuracy and turnaround time.

Back Office Executive – Operations Department - SGL Labs Pvt. Ltd. - Mumbai

(2024-06 - 2026-03)

• Managed day-to-day back-office operations while maintaining accuracy and timely completion of assigned tasks.
• Edited, cleaned, and retouched images using Adobe Photoshop according to quality standards.
• Prepared print-ready artwork and ensured consistency and accuracy before production.
• Coordinated with internal teams to meet production deadlines.
• Maintained attention to detail while processing high volumes of operational work.

KYC Checker, Maker & Verification Executive - IDFY Badlor Technologies Pvt. Ltd. - Mumbai

(2022-07 - 2023-12)

• Performed VKYC-based KYC checking, making, and customer document verification for HUL through inbound video KYC processes using Sales Edge and Shikhar platforms.
• Verified customer information and documents while following defined KYC and verification procedures, handling high daily volumes with consistently strong accuracy.
• Reviewed customer information and supporting documentation to identify discrepancies and incomplete information.
• Coordinated with customers and internal teams to resolve verification-related issues and ensure timely case resolution.
• Performed Amazon Flex outbound calling, scheduling, feedback calling, and data entry (PFV) across a large portfolio of accounts.
• Managed transportation follow-ups, reminder emails, feedback calling, and case closure, contributing to faster resolution turnaround.
• Maintained accurate records and supported timely reporting to management.

Accounts & Back Office Assistant - KD (Kamdhenu Dept. Pvt. Ltd.) - Mumbai

(2021 - 2022)

• Prepared sales invoices based on confirmed sales orders with a strong focus on accuracy across a high volume of transactions.
• Managed customer communication and day-to-day coordination across a wide portfolio of accounts.
• Processed emails and maintained operational correspondence.
• Handled banking-related documentation and back-office activities.

Accounts & Back Office Assistant - Viva Fashion - Mumbai

(2016 - 2018)

• Prepared delivery notes and sales invoices according to customer orders, ensuring accuracy in stock and billing records.
• Managed client dealings and stock maintenance, supporting smooth day-to-day retail operations.

Bachelor of Commerce - B.Com - Valia College of Commerce and Arts, Mumbai University (2019)

Higher Secondary Certificate - HSC - Nitin Godiwala College, Maharashtra State Board (2014)

Secondary School Certificate - SSC - Sheth M.A. High School, Maharashtra State Board (2013)