Dhiraj Kumar Pandey

Results-driven banking professional with above 10 years of experience in retail and corporate banking, client relationship management and compliance adherence. Proven ability to drive financial growth, improve customer satisfaction, and ensure operational efficiency while adhering to regulatory guidelines. Skilled at cross-selling banking products, risk management, and delivering high-quality service.

Associate Relationship Manager - Standard Chartered Bank Ltd.

(2017-02)

Process: Affluent Banking

Branch Banking - Standard Chartered Bank Ltd.

(2021-06)

• Managed a portfolio of 25 crore AUM of Affluent clients.
• Conducted regular KYC/AML checks to prevent financial fraud and ensure regulatory adherence.
• Ensuring compliance with RBI and internal policies.
• Cross-sold financial products (insurance, mutual funds, credit cards) achieving 120% of sales targets.

Account Services - Standard Chartered Bank Ltd.

(2017-02 - 2021-06)

• Insurance application processing. (Banca Channel LI, GI, HI).
• Investment processing.
• Audit requirement fulfillment.
• Escalation handling.
• WB, SME & Trade fixed deposit creation.
• Salary processing.
• Deceased account closure.
• FAS processing.

CPA Manager - I Process Services Ind. Pvt. Ltd. - New Delhi

(2015-10 - 2017-02)

Process: Credit Cards

• Handle the internal call, related to quality of process activities.
• Preparing CMA for credit Proposals.
• Coordinate with credit manager.

Bachelor of Arts - Economics Honors - Bihar University Muzaffarpur (2011)

12th - Science - BSEB Patna (2008)

10th - BSEB Patna (2006)