Dhruv Kumar

Results-driven Back Office & Customer Support professional with experience across BharatPe (Resilient Innovations Pvt Ltd) and NSB BPO Solutions, specializing in KYC verification, customer verification, document validation, and back-office operations. Experienced in processing 200+ KYC applications daily while maintaining high accuracy, compliance, and timely execution. Proficient in MS Excel, Google Sheets, data management, and documentation.

A quick learner with strong communication, problem-solving, and organizational skills, committed to delivering efficient operational support and contributing to business success.

Advisor – Operations at BharatPe (Resilient Innovations Pvt Ltd) (2026-02 – 2026-08)

• Processed and verified 200+ KYC applications daily, ensuring high accuracy and compliance with company guidelines.
• Conducted customer personal verification by validating identity and required documents before approval.
• Reviewed and verified customer documents, minimizing errors and ensuring timely processing.
• Maintained accurate customer records and updated information in internal systems.
• Coordinated with internal teams to resolve KYC and documentation-related issues efficiently.
• Prepared daily operational reports and consistently met productivity and quality targets.
• Ensured confidentiality of customer information while following company policies and data security standards.

Back Office Executive at Offshot Agency Pvt Ltd (deployed at BharatPe) (2025-07 – 2026-01)

Handled KYC and customer verification for BharatPe's back-office operations as a third-party associate, before being transitioned directly onto BharatPe's payroll.

• Performed document verification, data entry, and record management supporting daily KYC processing.

Customer Support Executive at NSB BPO Solutions Limited (2024-09 – 2025-03)

• Handled customer support queries and resolutions across voice/non-voice processes, ensuring timely and accurate service delivery.
• Maintained records of customer interactions and coordinated with internal teams to resolve issues efficiently.

Bachelor of Technology in Computer Science – Shri Sidhi Vinayak Group of Institutions (Bareilly) (2022 – 2026)