Vinay I 3.

MBA graduate with experience in customer operations and chat support. Skilled in resolving customer queries, meeting operational KPIs, and delivering quality customer service. Strong communication, problem-solving, and multitasking abilities with proficiency in Microsoft Office and Excel.

Customer Operations Advisor – Level 1 at Concentrix (2025-11 – 2026-07)

• Delivered customer support through live calls and chats while ensuring timely and accurate issue resolution.
• Consistently achieved operational KPIs including AHT, CSAT, Quality, and Schedule Adherence.
• Resolved customer concerns by identifying issues and providing appropriate solutions.
• Managed multiple customer conversations while maintaining quality standards and productivity.

Master of Business Administration in Finance & Marketing – Chandigarh University (2023-01 – 2025-12)

Bachelor of Commerce – Kishan Lal Public College (2020-01 – 2023-12)