Dhruv Parmar

Dedicated and proactive IT Engineer with hands-on experience in networking, CCTV systems, routing protocols, and system support at 911 Support. Adept at maintaining hardware/software systems, supporting Windows environments, and ensuring secure, reliable IT operations. Seeking to leverage my technical skills and problem-solving abilities in a challenging IT Infrastructure or IT Support Engineer role to contribute to organizational success and continue my professional growth.

IT Support Engineer - 911-Support (Complete IT Solution)

(2024-12-26)

• Provided daily IT support, troubleshooting hardware, software, and OS issues.
• Assisted in the setup, configuration, and maintenance of hardware/software systems.
• Supported Windows & Linux system administration tasks.
• Managed user accounts and implemented security settings.
• Monitored system performance and ensured optimal IT operations.
• Conducted routine backups and supported disaster recovery efforts.
• Helped maintain routers, switches, and firewall configurations (Basics).
• Documented configurations and troubleshooting steps for internal use.
• Collaborated with senior IT staff on infrastructure and cloud-based networking projects.
• Managed biometric systems and coordinated IT asset inventory.

Diploma in Engineering - Silver Oak University (2024-03)