Diksha Tomar

Business analytics and operations professional with 2.5+ years of experience delivering data-driven insights for 40+ global airline clients at Accenture. Proven ability to translate complex operational data into executive-ready dashboards, KPI frameworks, and strategic recommendations. Skilled in SQL, Power BI, Python, Excel, and Alteryx within large-scale enterprise and client-facing environments.

Analyst at Accenture (2023-08 – Present)

• Delivered operational analytics across 40+ global airline clients, identifying recurring service disruptions, downtime patterns, and resolution bottlenecks within mission-critical airport systems.
• Designed and maintained SQL-driven Power BI dashboards tracking MTTR, system availability, downtime trends, and issue categories improving client reporting efficiency by 20%.
• Conducted structured root-cause analysis using log analysis, dependency tracing, and 5 Whys methodology, translating findings into preventive action recommendations for client stakeholders.
• Coordinated with cross-functional teams including database, application, networking, and infrastructure during high-priority incidents, accelerating resolution and reducing operational impact.
• Authored stakeholder reports, incident timelines, and service performance summaries for client-facing business reviews across global accounts.
• Represented the delivery team during an onsite client engagement in the Philippines, collaborating with global stakeholders and senior leadership.
• Participated in Agile ceremonies including sprint planning, daily standups, retrospectives, and Kanban-based workflow tracking.
• Recognised with "Wall of Fame" and "Dashing Debut" awards for analytical delivery excellence and client impact.

Bachelor's in Web Design – University of Delhi (2020 – 2023)