Ujjwal S. Chauhan

Results-oriented Business Analyst with ~3 years of experience in data-driven decision-making, client engagement, and process optimization. Proven ability to analyze business processes, develop performance dashboards, and deliver actionable insights that improve efficiency and customer outcomes. Skilled in stakeholder management, KPI tracking, and translating business requirements into analytical solutions.

Assistant Manager – Client Operations & Analytics - Factori.com

(2024-08)

• Managed client accounts and analyzed business requirements to deliver tailored solutions, improving repeat business by 20%+
• Developed and maintained Power BI dashboards to track KPIs, enabling data-driven decisions across teams
• Analyzed operational workflows and implemented process improvements, reducing turnaround time by ~18%
• Conducted root cause analysis on performance issues, reducing escalations and improving service quality
• Collaborated with cross-functional teams to align business goals and optimize execution

Business Development Executive – Data & Performance Analysis - Beaver Marketing Solutions Pvt Ltd

(2023-09 - 2024-07)

• Performed data analysis on campaigns and customer behavior, improving ROI by ~20%
• Built reports and dashboards to monitor campaign performance and present insights to stakeholders
• Managed project coordination and stakeholder communication, improving delivery timelines by ~15%
• Handled budgeting and financial tracking (₹5–10 lakh), ensuring cost optimization

MBA - Marketing Management - Alliance University, Bengaluru (2021 - 2023)

Bachelor of Technology - Aerospace + Avionics Engineering - UPES, Dehradun