Dileepkumarm67

CyberArk L2 BAU Support Engineer with hands-on experience in Privileged Access Management (PAM), providing 24/7 operational support across CyberArk components (PSM, PSMP, CPM, PVWA Vault, DR Vault). Skilled in account onboarding/offboarding, authentication troubleshooting, CPM plugin management, and Active Directory administration. Proven track record of improving incident resolution times and operational efficiency by leveraging AI productivity tools such as Copilot for log analysis, documentation, and proactive monitoring.

Adept at risk assessment, compliance reporting, and system integration while ensuring business continuity through DR Drills and BCP execution. Recognized for client coordination, team leadership, and knowledge transfer, delivering scalable and secure PAM solutions aligned with organizational goals.

IT Analyst - Tata Consultancy Services Pvt. Ltd.

(2024-04)

• Providing BAU support for CyberArk and Privileged Access Management solutions.
• Handling account onboarding/offboarding, authentication troubleshooting, and incident resolution.
• Leveraging AI productivity tools (Copilot) to improve ticket turnaround and documentation efficiency.

Software Engineer - Humint Global Technologies

(2022-12 - 2023-12)

• Supported CyberArk operations and privileged account management across Windows/Unix platforms.
• Worked on CPM plugin issues, password lockouts, and platform integrations.
• Generated audit/compliance reports and performed health checks.

Executive - C3i Support Services Pvt. Ltd.

(2022-09 - 2022-11)

• Provided operational support in CyberArk and Active Directory.
• Managed user accounts, security groups, and password policies.
• Assisted in risk assessment and vulnerability mitigation activities.

Senior Associate - Wipro Limited

(2019-02 - 2022-03)

• Delivered CyberArk BAU support and privileged account management.
• Coordinated with clients for operational issue resolution and reporting.
• Led team members in troubleshooting and knowledge transfer sessions.

Systems Analyst - Foiwe Info Global Solutions Pvt. Ltd.

(2018-12 - 2019-01)

• Supported CyberArk onboarding and account lifecycle management.
• Assisted in platform integration and compliance reporting.
• Worked on authentication and password complexity rule enforcement.

Bachelor of Technology (B. Tech) - Computer Science & Engineering - Jawaharlal Nehru Technological University, Anantapur (2014 - 2018)