Dilip Kumar
Dynamic IT professional with hands-on experience as IT Administrator and in Desktop/Laptop + Cloud Support
About
Dynamic IT professional with hands-on experience as IT Administrator and in Desktop/Laptop + Cloud Support. Strong in technical troubleshooting, IT asset management, vendor management, and service desk operations. Skilled in Service Configuration, Change Control, Release, Service Level and Availability Management.
Experience
IT Support Engineer - Source Trendz (TATA ELECTRONICS)
(2025-06)
- Working in Windows 10/11 environments, SCCM asset ID deletion and network boot
- Resolving Task Sequence errors, Outlook configuration, VPN certification
- Handling MacOS heating related issues
IT Support Engineer - Telko Solution Contractor (Zepto)
(2024-07 - 2025-05)
- Managed Windows SCCM, deleted Asset IDs through SCCM and network boot
- Worked on Task Sequence errors, Outlook & VPN configuration
- Supported MacOS heating related issues
IT Support Engineer - Smart Solution Technologies Client: Paypal
(2024-04 - 2024-06)
- SCCM operations, Asset ID deletion, Task Sequence error resolution
- Laptop warranty management using Eagle Software
- Outlook configuration & VPN certification
Senior IT Administrator - FCOOS Tech Private Ltd
(2021-12 - 2024-03)
- OS/software installation, asset management using Eagle Software & ServiceNow
- IT asset discovery for SaaS apps, devices, servers
- Managed underused/overused software licenses, warranties, maintenance costs
- Licensed vs. unlicensed software tracking
Deputy Technical Engineer - Novac Technology Pvt Ltd (Shriram Value Services)
(2018-02 - 2021-10)
- Monitored complete network, provided network statistics
- Maintained backup network, hardware, software files
- Supported 50+ systems, handled 30 branches across 2 districts
- LAN/Internet connectivity, offline software patch installation
- Outlook 2013 & Office 365 setup, PST/archive file attachment, data transfer via hostname
- Domain creation, SAP Configuration 4.75, printer/hardware troubleshooting
- Active Directory user account management, password resets
IT Support Engineer - Skypro Technologies Pvt for IDFC Bank Limited
(2016-03 - 2017-10)
- Windows administration support for day-to-day operations and projects
- Logged user queries via chat, email, phone in ticketing system
- Managed backups, configured network equipment
- Set system standards, documented procedures and best practices
- Coordinated router/switch installation with on-site contacts
System Administrator - St George College and Williams International College
(2013-08 - 2015-10)
- Maintained system efficiency and component integration
- Recommended upgrades, evaluated/modified system performance
- Assembled/configured new desktops and laptops
Distributed Control System (DCS) Engineer - Yokogawa India Limited
(2011-03 - 2011-12)
- Prepared functional specifications for graphics
- Graphics troubleshooting and customer notification
- Tag creation for temperature, pressure
- Worked on DCS Software CS3000 & CENTUM VP
Project Assistant (Trainee) - Cooper Bussmann Pvt. Ltd
(2010-06 - 2010-12)
Education
BEEEE - Electrical and Electronics Engineering - Anna University (2010)
DECE - Diploma in Electronics and Communication Engineering - Tamil Nadu Technical Education Board (2007)
HSC - State Board Education (2004)
SSLC - State Board Education (2002)
