Application Support Engineer
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Application Support Engineer with 2.5+ years of experience in enterprise-level application support, Python scripting, and SQL automation. Skilled in resolving high-impact incidents, performing root cause analysis, and ensuring SLA compliance in ITIL-driven environments. Promoted for consistent performance and technical excellence.
Proven ability to automate workflows, reduce recurring issues, and collaborate across teams to improve system stability and efficiency. Passionate about driving operational improvements and delivering reliable support solutions.
Experienced Software Engineer with a strong background in Level 2 application support, automation, and cross-functional collaboration. At Cognizant, led high-impact incident resolution, root cause analysis, and service optimization using Python and SQL, significantly improving operational efficiency and reducing ticket volumes. Demonstrated expertise in deployment coordination, SLA compliance, and mentoring junior team members.
Gained foundational web development skills during internship, contributing to full-stack projects using HTML, CSS, JavaScript, and SQL. Proficient in ITIL-based service management and known for effective escalation handling and knowledge sharing.
Bachelor of Technology (B.Tech) in Computer Science from SRM University of Science & Technology, Chennai, completed in May 2022 with a GPA of 3.3.
