Pramod Kumar
Application Support Engineer
Talent
Bābusāhibpālya, Bengaluru UrbanMember since October 26, 2023
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About
- I have 14.3 years of work experience in the IT industry.
- 9 years of experience in Application & Production Support, Maintenance, Migration Projects, Vulnerability Management, and Patch Management.
- Good understanding of ITIL and ITSM (using tools Service Now/BMC Remedy, Rally, JIRA).
- Expertise in Incident, Problem, and Change Management with strong experience in Customer Support, Escalation Handling, and IT Service Management.
- Ensuring operational efficiency and service reliability through SLA-driven delivery.
- Experienced in leveraging monitoring tools like Splunk, AppDynamics, and Grafana to ensure system reliability, detect issues proactively, and optimize application performance.
- Experienced in providing end-to-end production support across Level 1, Level 2, and Level 3 operations.
- Good working knowledge of UNIX, including commands.
- Involved in various Project Migration, Infrastructure Setup, Disaster Recovery, and Business and Project Support Activities.
- Reporting and Metrics generation batch job monitoring and re-running of the jobs in case of failures.
Experience
- 21st October 2024 – Till Date : Insight Global, Hyderabad.
- 8th April 2022 – 30th Jun 2023 : Artech Infosystems Pvt Ltd, Bangalore.
- 29th April 2021 – 25th Feb 2022 : Sellcraft Global Solutions Pvt Ltd, Bangalore.
- 27th June 2017 – 31st October 2018 : Thirdware Technology Solutions, Chennai.
- 6th November 2006 –11th November 2016: Thirdware Technology Solutions, Chennai.
Education
- M.Sc(IT)(Master of Science and Information Technology)from Sikkim Manipal University,Hyderabad — 2004 Passed out
