Dimple Pitrodia

Strategic and results-driven HR Business Partner with 7+ years of experience in Talent Acquisition, HR Operations, and Performance Management across BFSI and Broking sectors. Expert in aligning HR strategies with business goals, driving PAN India recruitment, and enhancing engagement and retention through data-driven HR analytics and automation (DarwinBox, Qandle, Intra Rathi). Recognized with "Best RHR – PCG Vertical" and "Best Recruiter" awards for excellence in strategic hiring and HR transformation.

Manager – HR Business Partner (PAN India) - Choice International Ltd - Mumbai, India

(2023-10 - 2025-10)

• Partnering with senior leadership to align HR strategies with organizational goals, using HR analytics, workforce planning, and business process analysis to enhance decision-making.
• Conducted data-driven analysis on attrition, engagement, and productivity using Excel, Power BI, and HRIS dashboards for actionable insights.
• Managed end-to-end employee lifecycle management — from onboarding and performance evaluation to retention analysis and talent management.
• Led requirements gathering, stakeholder analysis, and implementation of HR digital transformation projects using Agile and SDLC methodologies.
• Designed and executed employee development programs focused on skills enhancement, competency mapping, and strategic workforce optimization.
• Administered attendance, leave, and HRMS data to improve data integrity and process automation through JIRA and MS Project tracking tools.
• Utilized trend analysis and variance analysis to identify workforce patterns, optimizing headcount forecasting and performance metrics.
• Key Achievements: Enhanced HR process efficiency by 20% through automation, improving data accuracy and reporting timeliness for 500+ employees.

Regional Head – Human Resources - Anand Rathi (Private Client Group) - Mumbai, India

(2022-07 - 2023-09)

• Directed PAN India recruitment and workforce planning for Wealth Management and Sales verticals through data analytics and forecasting models.
• Applied HR analytics and Power BI dashboards to track recruitment funnel, diversity metrics, and talent retention outcomes.
• Designed and implemented Performance Management Systems (PMS) aligned with business KPIs, improving transparency and goal tracking.
• Led compensation analysis, benchmarking, and salary structure alignment to ensure internal equity and cost efficiency.
• Collaborated cross-functionally using Agile frameworks to streamline HR projects and enhance stakeholder communication.
• Conducted trend and statistical analysis of attrition and engagement data to guide data-driven HR decisions.
• Key Achievements: Recognized as Best RHR – PCG Vertical (2022) and Best Recruiter (2022) for driving measurable HR and talent outcomes.

HR Recruiter - Motilal Oswal Financial Services - Mumbai, India

(2021-06 - 2022-07)

• Executed end-to-end recruitment lifecycle leveraging HR analytics, data dashboards, and recruitment performance metrics to meet business hiring needs.
• Conducted quantitative research on hiring patterns and survey design for candidate experience feedback.
• Developed recruitment MIS reports and dashboards using Excel and Tableau for continuous process improvement.
• Participated in UAT (User Acceptance Testing) for HRMS feature upgrades and business requirement documentation (BRD/FRD).
• Applied strategic thinking and data-driven decision-making to reduce hiring turnaround time and improve talent quality.
• Key Achievements: Delivered 100% recruitment goals while reducing time-to-hire by 30% using automation and advanced sourcing analytics.

HR Recruiter - ICICI Bank - Mumbai, India

(2018-06 - 2021-06)

• Managed end-to-end recruitment process across BFSI verticals using data analytics to forecast manpower and improve hiring efficiency.
• Conducted business analysis for cost optimization and manpower forecasting using Excel and variance analysis models.
• Collaborated with stakeholders for requirements gathering and alignment of business process documentation.
• Created dashboards and reports in Power BI and Excel to track hiring SLAs, compliance, and workforce diversity.
• Applied statistical analysis and trend tracking to support HR and financial reporting for management insights.
• Key Achievements: Improved process efficiency by 25% through automation and structured data reporting systems.

Senior Specialist – Email Customer Support (Banking Operations) - J.P. Morgan Chase - Mumbai, India

(2016-06 - 2017-11)

• Managed email-based customer support for international clients, resolving complex banking queries and ensuring high standards of service quality and compliance.
• Analyzed customer issues and performed root-cause analysis using Excel and data tracking tools to identify recurring trends and process improvement opportunities.
• Collaborated with cross-functional teams to streamline work flows and enhance response accuracy within defined SLAs and quality parameters.
• Drafted and standardized SOPs and knowledge base documents to improve operational consistency and reduce error rates.
• Monitored and reported key performance indicators (KPIs) such as first-response time, resolution accuracy, and customer satisfaction.
• Utilized business process analysis and variance reporting to support service optimization and policy updates.
• Delivered qualitative and quantitative insights from customer feedback to management for enhancing service design and training programs.
• Key Achievements: Received 5+ performance awards for service excellence, data accuracy, and customer satisfaction leadership in the international support process.

MBA - MHRDM - MET Institute, Mumbai University

B.Sc. - Home Science - Nirmala Niketan College, Mumbai University

H.S.C. - Maharashtra Board

S.S.C. - J.B. Vachha High School