IT Support Engineer
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A seasoned IT support engineer with Active Directory and Azure administration experience, great customer service, and high-paced team environments. Committed to improvement, I look forward to designing cutting-edge IT solutions and embracing new technologies in the ever-changing world of technology.
11/2022–Present - Chennai, India
Seamlessly set up and installed computers, networks, and software for optimal performance.
Demonstrated expertise in Active Directory and Azure Administrator for efficient user management.
Successfully resolved tech support calls, ensuring maximum satisfaction and minimal downtime.
Implemented timely software updates and patches to enhance system security.
The antivirus and operating systems were installed correctly, which allowed for a proper workflow.
Used diagnostic skills to promptly resolve network issues.
Delivered exceptional support for VPN, Active Directory, Office 365, and password reset.
Managed user accounts with skill using Active Directory and Azure.
Enhanced system security through timely software patches and updates.
Documented and logged technical problems, building an invaluable knowledge bank for future use and troubleshooting. This tool benefits not only the existing team members but also functions as a must-have onboarding tool for new employees, helping to ease transition and resolve issues more quickly.
Precision Infomatic (M) Pvt. Ltd
11/2021-09/2022
Chennai, India
IT-System Engineer
Executed software upgrades on time, improving SCCM functionality
Deployed new SCCM packages, boosting operational efficiency
Enhanced problem-solving capabilities by supporting tier 1 and 2 teams
Resolved software and patch errors, maximizing system reliability
Delivered exceptional support for VPN, Active Directory, Office 365, and Password Reset
Efficaciously managed user accounts with Active Directory and Azure proficiency
10/2020-11/2021
Chennai, India
IT-Desktop Support Engineer
Created training materials that boost new employee accuracy by 65% in the first quarter identified and resolved PC desktop and laptop software and hardware issues for over 100 workstations, resulting in an increase in employee satisfaction with software systems by 35%
Designed a training course for groups and individuals with the goal of reducing common errors and increasing work efficiency by 25%
07/2017-06/2020
Coimbatore, India
Bachelor of Science (Computer Science)
Sri Ramasamy Naidu Memorial College
07/2014 - 06/2017
Sattur, India
