Dinesh Kumar

Senior Business Analyst with extensive experience driving business transformation across enterprise software environments. Skilled at bridging business and technology teams by translating complex, ambiguous requirements into clear, actionable specifications that deliver measurable outcomes. Experienced across the full BA lifecycle — from stakeholder engagement and process analysis to solution design, UAT, and post-go-live support.

Comfortable working in Agile and cross-functional environments with global stakeholders. Available to join immediately. Core BA skills are fully transferable across industries including BFSI, logistics, retail, healthcare, and enterprise SaaS.

Lead Analyst – Product Management - Inatech India Pvt. Ltd.

(2015-03 - 2026-03)

• Managed end-to-end requirements lifecycle for multiple concurrent enterprise application programmes, supporting 10+ business and technology stakeholders across 3 global time zones.
• Elicited, documented, and managed 200+ EPICs and user stories, ensuring clear acceptance criteria and traceability from business need through to delivery.
• Conducted stakeholder workshops, interviews, and sessions to define scope, validate requirements, and resolve conflicting priorities between business and technical teams.
• Authored BRDs, FSDs, functional specifications, scope statements, and data model documents aligned to SDLC standards, reducing downstream development rework.
• Performed gap analysis between as-is and to-be processes, identifying improvement opportunities and translating findings into actionable design specifications.
• Collaborated with Scrum Masters and development teams to facilitate Sprint Planning, Sprint Reviews, and Retrospectives, maintaining consistent delivery velocity across 10+ releases per year.
• Managed product backlog prioritisation in Azure DevOps / TFS, working with product owners to align delivery with business value and sprint capacity.
• Led UAT planning and execution for major product releases — creating test plans, functional and integration test cases, and coordinating sign-off with enterprise clients.
• Proactively identified and managed scope creep, risks, and delivery blockers, escalating issues with clear impact assessments to senior stakeholders.
• Developed training plans and materials for product rollouts, supporting onboarding of 50+ end users across multiple client organisations.
• Designed wireframes and interactive prototypes in Figma to communicate solution concepts to clients and technical teams, supporting 5+ new business proposals and product demos.
• Worked closely with UX and development teams to validate designs against user requirements before development commenced, reducing mid-sprint change requests.
• Contributed to RFP/RFI responses across multiple solution domains including ERP, SaaS, and bespoke enterprise applications, supporting the sales team through bid management and proposal writing.
• Prepared solution competency documents, cost estimations, and project methodology content for senior leadership review and client submission.
• Delivered solution demonstrations to prospective clients and collected structured feedback to influence product roadmap decisions.

Business Operations Executive - Vital Shipping & Logistics Pvt. Ltd.

(2014-04 - 2015-03)

• Served as SPOC for the end-to-end procurement and vendor management process, ensuring timely delivery of goods and services to clients.
• Managed purchase order creation and maintenance in SAP, overseeing customs clearance and logistics operations.
• Built and maintained strong vendor relationships, consistently meeting contractual obligations and client expectations.

Senior Technical Support (L2) - Sutherland Global Services

(2011-12 - 2014-03)

• Provided L2 technical support, consistently meeting SLA targets with zero TAT slippage and strong CSAT scores throughout tenure.
• Prepared weekly MIS and escalation reports; managed case assignments across team members.
• Cross-trained across two product lines, demonstrating adaptability and fast technical learning.

Bachelor of Physiotherapy