Monika Sarkar

Salesforce Administrator certified professional with 1.5+ years of experience across Salesforce CRM, QA, and business process validation. Hands-on exposure to Salesforce Sales Cloud and Service Cloud, including user management, profiles, roles, permission sets, case management workflows, CRM data validation, and support process configuration through project work and practical implementations. Experienced in customer support workflows, ticket lifecycle concepts, email management processes, reporting, dashboards, and defect tracking.

Strong understanding of Salesforce administration, CRM operations, and cross-functional collaboration.

Quality Assurance Intern - Talent Gum - India

(2026-02)

• Performed quality analysis of workflows and user experience against defined standards.
• Evaluated process adherence and identified quality improvement opportunities.
• Created reports and tracked quality metrics using Excel.
• Collaborated with internal teams to improve operational consistency.

Quality Assurance Intern - Healthletic Lifestyle - India

(2025-02 - 2025-07)

• Executed manual testing for Android, iOS, and web applications.
• Performed API testing using Postman for request/response validation.
• Logged and tracked defects using Jira.
• Designed test cases for login, onboarding, OTP, and core workflows.
• Participated in regression, smoke, and usability testing.

Salesforce QA & Admin Freelancer - Inspiroworks - India

(2023-01 - 2024-06)

• Supported Salesforce CRM quality validation across business workflows.
• Managed Salesforce user access configurations, roles, profiles, and permissions.
• Validated CRM functionality across Sales Cloud and Service Cloud environments.
• Worked with stakeholders to ensure process accuracy and system reliability.
• Created defect documentation and collaborated on issue resolution.
• Assisted in Salesforce configuration validation and data integrity checks.

Bachelor of Arts - University of Burdwan