Dinesh Kumar

Results-driven professional with over 10 years of experience in sales support, logistics coordination, and customer service within the manufacturing and cargo logistics sectors in India and Malaysia. Proficient in order processing, shipment documentation, billing, inventory & warehouse operations and ERP systems, with a proven ability to streamline operations and ensure on-time delivery. Recognized for strong internal coordination and commitment to achieving high levels of customer satisfaction.

LOGISTICS CUSTOMER SUPPORT - UWC Industries Sdn Bhd - Penang, Malaysia

(2023-05 - 2025-07)

• Handled customer queries and resolved logistics related issues efficiently.
• Coordinated order processing, shipment scheduling, and shipment tracking, to ensure timely material flow aligned with production and project timelines.
• Resolved customer and operational issues to maintain high service levels and KPI performance.
• Maintained ERP system updates for shipment status, transaction and reporting.
• Supported inventory planning activities to prevent stock shortages and delivery delays.
• Monitored production schedules (MPS) and ensured WO was completed within target timelines.
• Worked with Engineering and QA teams on quality issue that affects production planning.
• Prepared shipping documents (Invoice, DO, Packinglist) and update ERP for GST compliance.
• Collaborated with logistics, production, technical teams, and warehouse teams to smooth dispatch operations.
• Followed up on delayed shipments and implemented corrective actions to minimize service disruptions.
• Analyzed recurring customer issues and recommended process improvements to enhance service quality.

BRANCH IN-CHARGE - Avinash Cargo Pvt Ltd - Coimbatore, India

(2018-11 - 2022-10)

• Managed end-to-end logistics operations including shipment & route planning and timely delivery.
• Supervised branch staff, assign tasks, and ensure adherence to company policies and safety standards.
• Managed Order-to-Cash (O2C) activities, including monitoring outstanding customer billings and coordinating timely payment collections and updates in ERP.
• Prepared daily cash and financial reports, manage cash securely, and ensure proper billing and settlements.
• Followed up with customers for Proof of Delivery (POD) documents and updated delivery status in ERP systems.
• Coordinated with customers and internal teams to resolve billing discrepancies and ensure timely invoice closure.
• Monitored shipment documentation, Invoicing, and ERP entries for operational accuracy.
• Coordinated with transporters, vendors, and clients to ensure smooth movement of goods.
• Maintained accurate ERP records for billing, shipment tracking, POD updates, and customer account reconciliation.
• Handled escalations, operational challenges, resolved customer complaints promptly.
• Monitored stock movement and inventory accuracy through regular audits and ERP updates.

OPERATIONS EXECUTIVE - V-Trans India Pvt Ltd - Coimbatore, India

(2014-11 - 2018-01)

• Coordinated loading & unloading operations, ensuring safe handling of materials and adherence to schedules.
• Monitored dispatch activities and prioritized time sensitive shipments.
• Recorded and reported damages, shortages and delays.
• Ensure compliance with transportation regulations, and company policies.
• Prepared and verified consignment notes, delivery challans, manifests, and other logistics documentation.
• Ensured accurate data entry and maintenance of shipment records in ERP systems.
• Supported inventory and warehouse activities to ensure accurate cargo handling and storage.
• Worked closely with sales and customer service teams to ensure seamless customer support.

Bachelor of Science - Computer Technology - Bharathiyar University (2010 - 2013)