Dinesh Kumar
An astute professional with 9+ years of proven success in handling various solutions such as BPO, Sales, HR MIS
Hire this person
Send a job offer directly to this candidate
About
An astute professional with 9+ years of proven success in handling various solutions such as BPO, Sales, HR MIS. Presently working with Jabra connect India Pvt. Ltd.
Experience
MIS (Data and Reports) - Jabra Connect India Pvt Ltd
(2018-08)
Process Responsibilities - Identifying problems, recognizing symptoms, gathering relevant Information systematically considering a board range of Issue or factors sound judgment & analytical skills to determine reasonable solutions.
- Delivering process and Data support to Management.
- Interacting with customers for process related clarifications.
- Interacting with Assistant Manager & Process consultant and the customer to solve unusual conditions encountered on the team or floor.
- Reporting & managing reports on Hourly & Daily Production details of teams which are looked after by COH & Client.
- Participate and promote the organization's corporate vision, policies and culture. Maintain office decorum & discipline all the time.
- Participating in Quality/ Process Improvement/ Special Projects, Trainings & Cross Trainings.
- Ensuring the Service Level Agreements & Turnaround Time with business areas are met with highest degree of customer/employee satisfaction.
- Handling Responsibility of managing Sales Potential Capacity & bandwidth forecasting analysis which looks after by Client side.
- Responsible for Maintaining MIS of billable units of all Sales products on MTD & YTD basis in excel matrix & reporting that to COH & client.
- Reporting productive & nonproductive utilization of agents' report of all Sales Units on MTD & YTD basis.
- Reporting weekly / monthly Defects & feedback reports in Excel Matrix.
- Maintaining & Reporting various Errors (Defect)Analysis of Sales Products in Excel by performance Tracker (Daily, Weekly & YTD) (Through Charts & other Measurements)
- Reporting the MIP file (Monthly Incentives Plan) of all FSE on MTD & YTD basis to Asst. Manager.
- Responsible for maintaining all Billable data of all Salespersons & verifying that with client's data.
MIS Executive - Genrev Solutions Pvt Ltd
(2017-02 - 2018-08)
Build and maintain a corporate financial model that details the entire company's operations and future performance-Budgeting, Forecasting.
- Daily and Monthly reporting of closely watched numbers (MIS reporting)
- Work on and provide ad hoc analysis for Management reporting and review
- Interaction with various teams related to the Budget Variance analysis
MIS Executive - Syrex Infoservices Pvt Ltd
(2016-03 - 2017-02)
Job Responsibilities - Managing MIS operations and financial data across multiple locations.
- Preparing MIS for Delhi, NCR & Outstations.
- Maintain all TA (Trade Advance) details of all 8 Processes of Delhi, NCR and Outstations. Maintaining all salary & disbursement details.
- Responsible for Check all attached Docs of donation, mode of payment and data
- Preparing MIS for all Regions location wise with all details and report to all Regional Accountant.
- Responsible for Coordinate with all different location's coordinator for status of deposit & bouncing and received all returns.
- Calculation of Net Funds.
- Liquidation of all cash which is received by various banks.
- Reconciliation all details with MIS & report to All Regional Accountant.
Education
B.COM - Commerce - Delhi University (2011)
Post Diploma - Computer & Software Technology
Higher Secondary - Commerce (2008)
