Dinesh Prajapati

20+ Years, Experience in Customer care in Share market Sofware Domain

• Lead and mentor support team ensuring timely resolution of calls and technical support for nationwide clients.
• Designed and implemented new query and escalation processes, resulting in improved first-call resolution rate and reduced customer escalations.
• Coordinated with sales, development, testing, and data teams for seamless software rollouts and troubleshooting.
• Delivered training on modern support technologies (Anydesk, TeamViewer etc.)
• Travelling to branches for Training, Upgrades and staff development.
• Developed MIS reports, monitored KPIs, and presented insights to senior management for strategy improvements.
• Gathered user requirements and translated into actionable development plans, leveraging feedback for continuous product enhancement.

Bachelor of Commerce Mumbai University 1998-99

H.S.C. — Mumbai Board, 1995-96

S.S.C. — Mumbai Board, 1993-94