Dinesh Shinde

Qlik Sense Administrator with 15+ years of IT infrastructure and BI platform experience, including 5+ years dedicated to Qlik platform administration, security management, application deployment and performance optimization. Proven expertise installing, configuring and maintaining Qlik Sense Enterprise environments across single-node and multi-node architectures. Skilled in server upgrades, version migrations, patch deployments, load balancing, clustering, service monitoring, and platform availability management.

Strong track record of zero-downtime Qlik server migrations, NPrinting automation, role-based access/security governance, and end-user support. PMP® and CISM® certified, combining Agile delivery discipline with deep technical ownership of information security of enterprise Qlik environments.

Senior Consultant / Qlik Platform Lead - Client Engagement - Mindcraft Software Pvt. Ltd. - Mumbai

(2025)

• Qlik Platform Administration: Install, configure, and maintain Qlik Sense Enterprise environments for enterprise clients, leading a 10-member cross-functional team and consistently achieving 80%+ stakeholder satisfaction.
• Server Upgrades & Migrations: Govern complex Qlik server migrations, version upgrades and patch deployments with zero downtime, ensuring strict data security compliance and enhanced system reliability.
• Platform Stability: Architect and institutionalize standardized SOPs for Qlik server administration, resulting in a 30%+ improvement in platform performance and operational stability.
• Infrastructure Coordination: Execute DNS and IP transition activities with network and data centre teams, ensuring seamless post-migration platform continuity and availability.
• Automation & Optimization: Automate Qlik NPrinting scheduling and reload operations, reducing manual intervention by 30% and improving performance optimization across the environment.

BI Developer - Team Computers Pvt. Ltd. - Mumbai

(2021 - 2025)

• Qlik Environment Administration: Managed enterprise Qlik Sense environment operations with a 15-member team, overseeing application deployments, report publishing, system health checks, backups and service monitoring via QMC and Operations Monitor.
• Troubleshooting & Support: Provided platform troubleshooting and end-user support for daily BI/Qlik NPrinting reporting operations, improving report accuracy and reducing turnaround time by 25%.
• Security Management: Designed and enforced role-based access management and security frameworks for 150+ users, aligning data visibility with business governance and compliance requirements.
• Stakeholder & SLA Management: Coordinated and led stakeholder communications across project milestones, ensuring SLA adherence, platform availability, and on-time deliverables.
• Documentation & Governance: Delivered comprehensive documentation and post-implementation support, strengthening client satisfaction through structured governance and transparency.

Independent IT Consultant & Network Projects - Independent Technical & Professional Development Projects - Mumbai

(2013 - 2020)

• Infrastructure Project Initiation: Led end-to-end network and infrastructure project initiation by gathering requirements, defining project scope, and documenting SOHO and enterprise environment needs.
• Secure Architecture Design: Planned and designed secure, scalable network architectures, implementing segmented designs, standardized IP addressing schemes, and routing strategies to support enterprise growth.
• Security Configuration: Directed secure connectivity by configuring firewall security policies, encrypted VPN tunnels, and access control mechanisms, ensuring safe, reliable, and compliant communications.
• Multi-Site Deployment: Executed multi-site WAN deployments and simulations using GNS3 across headquarters and four branch offices with secure site-to-site VPNs, gateway redundancy, and failover testing, achieving 99% simulated uptime.
• Monitoring & Documentation: Automated daily infrastructure health monitoring and produced comprehensive technical documentation, reducing manual troubleshooting efforts by 50%.
• Large-Scale Modernization: Served as Lead Network Engineer for a 500-user campus infrastructure transformation and SD-WAN deployment, maintaining 99% uptime, 40% latency reduction, and 25% operational cost savings.

Network Engineer (L2) / Team Lead - Velocis System Pvt. Ltd. - Mumbai

(2010 - 2012)

• Large-Scale Deployment: Executed large-scale deployment of routers across 200+ branches of Axis Bank, coordinating with field-level teams to ensure compliance with installation standards and delivery timelines.
• Upgrades & Reliability: Remotely managed IOS upgrades for routers and switches, enhancing network reliability and system uptime/availability.
• Performance Monitoring: Produced and analysed monthly network performance reports while coordinating incident resolution with ISPs, maintaining 99% service availability.

Customer Support Engineer - Glodyne Technoserve Ltd. - Mumbai

(2007 - 2010)

• Frontline Support: Delivered frontline technical support via phone and email for IT hardware, LAN, and connectivity issues, ensuring timely issue resolution.
• Installation & Configuration: Installed, configured, and supported desktops, servers, printers, and LAN infrastructure across client environments.
• Incident Management: Diagnosed and resolved hardware and network incidents through remote and on-site troubleshooting, maintaining detailed incident documentation.

PGDM - IT Project Management - Prin. L. N. Welingkar Institute of Management (2024)

PGP - Data Science and Business Analytics - The University of Texas at Austin (2021)

Bachelor - Commerce - Yashwantrao Chavan University (2010)