Head of Operations
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Dynamic and results-driven Operations Leader with over two decades of experience in strategic partnership management, techno-sales, customer data operations, and business process optimization. Proven expertise in leading cross-functional teams, implementing OKRs, driving IoT product sales, and managing large-scale data and marketing operations across technology, media, and consumer industries.
Seasoned Operations & Strategy Leader with over 20 years of experience driving business growth, operational excellence, and customer success across technology, media, retail, and financial services industries. Proven expertise in strategic partnership management, techno-sales, IoT product implementation, and end-to-end pre & post-sales processes. Adept at leading large cross-functional teams, implementing OKRs and PMO directives, and delivering measurable results in customer support, vendor management, and campaign automation.
Throughout a diverse career spanning companies such as Daasan Infocomm, Mantena Technologies, Times Internet, AskLaila, Just Dial, Karvy Consultants, and others, consistently demonstrated ability to:
Define and implement business processes that enhance efficiency and quality.
Lead nationwide operations including data management across 500+ cities.
Drive digital transformation through API integrations, SEO enhancements, and automation systems.
Manage large teams (70+ staff) and outsourced operations with strong leadership and training.
Deliver strategic reports and market intelligence to support executive decision-making.
Recognized for a solution-oriented approach, strong analytical skills, and the ability to align operations with organizational goals. Seeking to leverage extensive experience as a Director of Operations / Vice President – Operations & Strategy to contribute to organizational growth and innovation.
Soft Skills : Project management, Process Designing, Risk management, Operations, Outsource management, Team management, Task management through various suitable tools Tools : Power BI, MIS, Reporting tools, CRM tools, MSSQL, Oracle, Excellent Microsoft products -MS Excel, Power point. Education: (BCom, Bangalore University 1998- 2001)
