Dineshkumar Obuli

Senior ServiceNow Developer with 10 years of overall IT experience, specializing in platform customization, workflow automation, and AI integrations for enterprise applications. Experienced in Agile development with strong domain knowledge in the insurance and investment sectors. Skilled in JavaScript, Glide APIs, Workflow Studio, REST API integrations, and delivering upgrade-safe, high-quality scoped applications using modern ServiceNow developer tools and deployment frameworks

Sr. ServiceNow Developer at ServiceNow (2021-03 – 2026-08)

• Designed, configured, and customized core ServiceNow applications (WSD, HRSD, ITSM) using Business Rules, Client Scripts, Script Includes, UI Policies, and Access Control Lists (ACLs) to meet complex business requirements.
• Architected and deployed automated business processes using Workflow Studio (the successor to Flow Designer) and IntegrationHub, eliminating manual IT workflows and optimizing enterprise efficiency.
• Utilized the ServiceNow SDK, Fluent DSL, and VS Code for local, repo-driven scoped application development, implementing CI/CD pipelines via Git.
• Integrated Generative AI and Agentic workflows within the platform using Now Assist and the Model Context Protocol (MCP) ecosystem, optimizing out-of-the-box AI skills for automated request resolution and chatbot features.
• Developed secure REST and SOAP web service integrations to synchronize data between ServiceNow and third-party enterprise platforms.
• Configured and customized Service Portal pages and UI Builder workspaces using JavaScript, HTML, and CSS to enhance the end-user self-service experience.
• Maintained platform health and ensured upgrade-safe engineering by performing static code analysis via Instance Scan and authoring comprehensive regression test suites using the Automated Test Framework (ATF).

SDET at Fidelity Investments (2019-07 – 2021-03)

The project intends to provide an option to add a bank account to transfer money to retirement accounts from an employee's bank account with additional authentications.

Associate at Cognizant Technology Solutions (2015-09 – 2019-07)

The project intends to combine the features of 2 major LOBs in the client's Auto and Home in a unified UI. All the state specific and country-wide features of both the LOBs are integrated in the same UI with additional features that provide the customers with personal and customized quotes.

M.Sc in Operation Research and Computer Applications – National Institute of Technology (2015-05)

B.Sc in Mathematics with Computer Applications – Jairam Arts And Science College (2013-05)