Dipak Barhate
Quality Engineer — Customer Complaints & In-Process Quality
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About
Results-driven Senior Quality Engineer with 7 years of experience across incoming quality inspection, in-process quality control, final inspection, and customer complaint handling for OEM clients. Skilled in resolving quality issues using structured problem-solving methodologies including 8D, 5 Why, Fishbone Diagram, PFMEA, Control Plan, and PPAP. Experienced with ISO 9001 and IATF 16949 quality management systems.
Proven track record driving root cause analysis, CAPA implementation, supplier quality management, and continuous improvement (Kaizen) to strengthen product reliability and reduce repeat defects.
Experience
Senior Quality Engineer at Kapsons Industries Pvt. Ltd. (2020-12 – 2025-12)
- Handled customer complaints from OEM customers, leading containment activities and preparing/submitting 8D reports.
- Performed root cause analysis using 5 Why and Fishbone Diagram, implementing CAPA and verifying corrective action effectiveness.
- Ensured timely closure of customer complaints, reviewing supplier inspection reports and material test certificates.
- Performed incoming inspection of raw materials and bought-out parts, verifying dimensions using Vernier, Micrometer, Height Gauge, Bore Gauge and Dial Gauge.
- Raised supplier rejection reports and coordinated supplier corrective actions; maintained incoming inspection records.
- Performed final inspection before dispatch, including visual inspection and packing quality verification per SOP.
- Conducted internal audits and participated in Kaizen activities to drive continuous improvement.
Incoming Quality Engineer at Morganite Crucible India Ltd. (2019-03 – 2020-03)
- Conducted incoming material inspection and inspection planning for raw materials and components.
- Monitored supplier quality performance and led root cause analysis for quality deviations.
- Managed supplier rejections and non-conformance reporting, maintaining accurate quality documentation.
Associate Trainee Engineer at Chassis Brake International (FBML) (2017-05 – 2018-06)
- Enhanced QA processes by adopting best practices and utilizing suitable inspection tools.
- Conducted quality inspections and documented reports highlighting non-conforming material issues.
- Analyzed system performance to identify areas for optimization and formulated quality control protocols to strengthen product reliability and safety.
Education
Diploma in Mechanical Engineering – Shri Gulabrao Deokar Polytechnic
B.A. in Arts – Yashwantrao Chavan Maharashtra Open University (YCMOU)
