Dipannita Goon

Experienced education professional with approximately 6 years of hands-on experience across admissions, parent relationship management, academic counselling, student support, and school administration. Skilled in managing parent enquiries, counselling families through the admission journey, coordinating school interactions, maintaining student records, resolving concerns, and building positive parent-school relationships. Strong communicator with a student-centric approach and experience collaborating with school leadership, teachers, and administrative teams.

Admission Officer & Parent Relationship Manager at BVM GLOBAL SCHOOL (2025-03 – Present)

• Serve as a key point of contact for prospective and existing parents, providing timely and professional communication throughout the admission and parent-engagement journey.
• Handle admission enquiries, understand family requirements, explain school offerings, admission procedures, policies, timelines and required documentation.
• Counsel prospective parents and support them in making informed decisions regarding the school and suitable academic opportunities for their children.
• Coordinate campus visits, school interactions, orientations and admission-related meetings to create a positive parent experience.
• Follow up with prospective families, maintain enquiry/admission records, and support the conversion of qualified enquiries into enrolments.
• Coordinate with academic, administrative and leadership teams to ensure smooth processing of applications, documentation and admission-related requests.
• Address parent concerns and grievances professionally, facilitate communication with relevant school teams, and work towards constructive resolutions.
• Organize and coordinate parent-teacher meetings, workshops, orientations and school engagement activities.
• Maintain detailed records of parent interactions, concerns, feedback and resolutions and prepare updates/reports for school administration.
• Collect parent feedback and identify opportunities to improve admission processes, communication and overall parent satisfaction.

Admission & Parent Relationship Executive at ORCHID INTERNATIONAL SCHOOL (2024-03 – 2024-10)

• Managed parent communication and admission-related enquiries, providing clear information on school processes, policies, events and important deadlines.
• Built and maintained positive relationships with parents through regular interactions, meetings, school events and timely follow-ups.
• Supported prospective parents during the admission journey by addressing queries, explaining processes and coordinating with relevant teams.
• Organized and facilitated parent-teacher conferences, workshops and engagement activities.
• Collected and documented parent feedback and contributed to initiatives aimed at improving parent experience and engagement.
• Resolved parent concerns in a timely and professional manner while maintaining positive relationships with families.
• Maintained accurate records of parent interactions, feedback and concerns and collaborated with faculty and staff regarding student-related communication.
• Contributed to strategies and activities designed to strengthen parent engagement and satisfaction.

Administrative / School Operations Experience at INDUS VALLEY WORLD SCHOOL (2020-01 – Present)

• Managed day-to-day office operations, administrative tasks, correspondence, phone calls and professional communication.
• Maintained physical and digital filing systems, student/office records and confidential information with discretion.
• Coordinated appointments, meetings and schedules while managing multiple priorities and deadlines.
• Used MS Office and office-management systems for documentation, records and administrative coordination.
• Supported visitors, parents, staff and other stakeholders with professional customer service and problem-solving.

School Leadership / Education Experience at PLUTO MONTESSORI SCHOOL (2018-11 – 2019-11)

• Worked in a leadership/management role within an educational setting.
• Supported procedures for maintaining a safe, supportive and student-centred learning environment.
• Applied knowledge of curriculum development and assessment practices.

Early Education Experience at KIDZEE SURVEY PARK (2016-11 – 2018-10)

• Supported early education and childcare operations while maintaining a safe and supportive environment for children.
• Addressed concerns from parents, staff and other stakeholders and supported conflict resolution.
• Monitored staff performance and provided guidance and feedback as required.
• Supported recruitment, selection and training-related activities.

– Rabindra Bharati University (2013-08 – 2016-09)

– Muralidhar Girls College (Calcutta University) (2013-06 – 2016-08)

– Carmel High School (2011-04 – 2013-05)

– BD Memorial International School (1998-02 – 2011-03)