Divakar Mishra
Hotel Sales
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About
Experienced professional with over 10+ years in travel, hospitality, and administrative operations. Skilled in reservation management, customer handling, event coordination, and office administration. Proven ability to manage high-volume bookings, resolve client issues, and ensure seamless operations with a strong focus on customer satisfaction.
Experience
Operations Associate at Evaan Vacation Club (2026-03 – Present)
- Managing member booking requests across India
- Handling customer queries and resolving booking-related issues
- Coordinating with hotels and partners for smooth reservations
- Ensuring customer satisfaction and timely confirmations
Consultant at FICCI (Federation of Indian Chambers of Commerce & Industry) (2022-06 – 2026-02)
- Managed administrative operations and executive support
- Coordinated healthcare events (e.g., Advantage Healthcare India)
- Handled invoices, payments, and documentation
- Organized meetings, travel schedules, and logistics
- Maintained communication with stakeholders and institutions
Reservations Manager at Tag Vacation (2019-06 – 2022-06)
- Managed B2B bookings and agent queries
- Handled escalations and ensured quick issue resolution
- Supervised multiple office operations
- Improved service efficiency and client satisfaction
Travel Consultant at EaseMyTrip (2016-09 – 2019-06)
- Assisted clients with travel planning and bookings
- Created itineraries and handled documentation
- Managed flight, hotel, and tour reservations
Key Account Manager – Hotel Contracting at Goibibo (2015-09 – 2016-10)
- Managed hotel partnerships and contract renewals
- Handled billing, MIS reports, and financial coordination
- Achieved revenue and performance targets
Front Office Executive at Taj Palace (2011-03 – 2015-09)
- Managed guest relations and front desk operations
- Handled reservations, billing, and VIP guest services
- Coordinated with departments for smooth operations
Front Office Associate at Radisson Hotel (2008-06 – 2011-02)
- Managed guest check-ins/check-outs
- Handled customer queries and complaints
- Coordinated with housekeeping and reservations
Education
MBA – Symbiosis (2008 – 2010)
BHM in Hospitality Management – Amity (2005 – 2008)
12th
10th
