General Manager Operations
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Award-Winning Operations Leader with 22+ years of experience leading multi-unit hospitality and consumer businesses. Proven track record of managing 21 outlets, a central production kitchen, 500+ team members, and annual business accountability exceeding ₹120 Cr. Expertise in P&L Leadership, Business Turnaround, Operational Excellence, Cost Optimization, and Large-Scale Business Expansion.
Recognized for stabilizing underperforming operations, improving profitability, and building high-performance teams that deliver sustainable growth at scale.
General Manager Operations - Dough and Cream Private Limited - New Delhi
(2026-01)
Lead multi-unit operations across 21 outlets and a central production kitchen with full accountability for P&L, operational performance, cost controls, manpower productivity, customer experience, and business profitability. Drive operational governance, process standardization, leadership development, and scalable growth initiatives across the organization.
Area General Manager - Operations - Sandoz Restaurants and Bar, Cafe Sandoz, Banquets and Hotels - Delhi
(2025-01 - 2025-12)
Managed restaurant, banquet, and hospitality operations with accountability for P&L performance, operational excellence, guest experience, manpower productivity, and business profitability across multiple locations.
Business Operations Consultant - Essex Farms Pvt. Ltd. - Delhi
(2020-10 - 2024-12)
Business Transformation Consultant - Led post-pandemic business recovery, operational restructuring, banquet performance enhancement, customer experience improvement, and business stabilization initiatives across hospitality operations. Supported leadership teams in strengthening governance, operational discipline, and sustainable business performance.
General Manager - Royal China India (ANI Hospitality) - Mumbai and Delhi
(2018-07 - 2020-10)
Led business turnaround, cost optimization, cloud kitchen launch, and restaurant relocation to The Chanakya, improving profitability, guest mix, and operational performance.
Regional Operations Manager - VI-John Group (Viva Hospitality Imly Brand) - Delhi NCR, Gurgaon, Noida
(2017-05 - 2018-06)
Led multi-location restaurant operations, new outlet launches, SOP implementation, procurement governance, and delivery expansion through strategic partnerships and operational excellence.
Area General Manager | Hotel General Manager - Gautam Deluxe (3-Star Luxury Budget Property) - Vatika Group (JS Hospitality Park Balluchi, Pind Balluchi) - Central Delhi
(2015-03 - 2017-04)
Managed hotel, restaurants, and banquet operations across multiple units, driving revenue growth, operational efficiency, guest satisfaction, and cost optimization initiatives.
Manager Retail Operations - Haldirams Snacks Pvt. Ltd. - Delhi NCR
(2012-06 - 2015-02)
Managed multi-unit retail and food operations, inventory controls, manpower productivity, vendor coordination, and customer service excellence across high-volume locations.
Restaurant General Manager | Pizza Hut | Growth-Driven Internal Promotion - Devyani International Pvt. Ltd. - Delhi
(2007-06 - 2012-06)
Progressed through multiple leadership roles with full P&L accountability, operational excellence, team development, audit compliance, and sustained business growth across high-volume outlets.
Early Career Advancement in Hospitality Management - Multiple Organizations
(2001-01 - 2007-01)
Built a strong hospitality foundation through progressive operational roles with The Ashok Hotel (ITDC), Nirula's, Mercuries (Black Hole), and other reputed hospitality organizations, developing expertise in guest service, food & beverage operations, and team leadership.
Diploma - Hotel Management - IHM PUSA
Master - Tourism Management - IGNOU
