Divina Fernandez

B.Com graduate with professional experience in customer support, process management, and data handling within a structured corporate environment. Experienced in managing customer queries, reviewing information accurately, following business processes, and resolving issues effectively. Completed an internship with practical exposure to workplace operations, data management, and Microsoft Excel.

Proficient in Excel, SQL, Power BI, and basic Python, with knowledge of data analysis, visualization, reporting, and dashboard development. Seeking an opportunity to apply strong analytical, problem-solving, and communication skills in Data Analytics, MIS, Business Analysis, or Operations.

Process Associate – Amazon Seller Support - SUTHERLAND GLOBAL SERVICES

• Supported Amazon sellers by resolving account, order, and platform-related queries in accordance with established processes.
• Delivered accurate and timely resolutions while maintaining service quality and process standards.
• Managed customer interactions professionally and handled cases through effective problem-solving.
• Reviewed seller information and case records with a high level of accuracy and attention to detail.
• Followed process guidelines and quality requirements to ensure consistent customer support.

Bachelor of Commerce (B.Com) - General - Stella Maris College (2025)