Divya Jadhav
Technical support Engineer
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About
Results-driven Technical Support Lead with extensive experience in CCTV, surveillance systems, and network-based security solutions. Proven ability to manage support teams, resolve complex technical issues, and ensure timely service delivery. Strong expertise in CCTV installation, configuration, troubleshooting, and integration with VMS/NVR platforms.
Adept at coordinating with OEMs, guiding field engineers, and maintaining high customer satisfaction. Focused on operational efficiency, quality compliance, and delivering reliable security infrastructure support.
Experience
Technical support Engineer at Trueview India (2024-02 – Present)
- Skilled in IP/Analog/Hybrid CCTV systems, NVR/DVR, VMS, and analytics
- Strong networking knowledge: TCP/IP, DNS, DHCP
- Proficient with troubleshooting tools like Wireshark
- Lead small technical teams during installations and support operations
- Manage task allocation, guide junior engineers, and ensure timely issue resolution
Education
Master of Computer Applications in MCA – Dr.
Babasaheb Ambedkar Marathwada
University
Bachelor of Commerce in B.COM – Vivekanand Arts, Sardar Dalip Singh Commerce and Science College (2018-08 – 2021-05)
Higher Secondary Certificate in HSC – Shivchhatrapati College (2017-07 – 2018-05)
Secondary School Certificate in SSC – Shri Balaji High School Chikalthana (2015-07 – 2016-05)
