Divya Mohan DWIVEDI

Results-driven Banking, Insurance, and Financial Services professional with experience in sales, branch operations, customer relationship management, and team leadership. Skilled in handling loan products, insurance solutions, banking operations, and business development. Proven ability to achieve business targets, enhance customer satisfaction, and drive revenue growth through strategic planning and relationship management.

Deputy Manager - Axis Max Life Insurance Ltd. - Jabalpur

(2024-11 - 2026-03)

• Manage daily branch operations and team performance to improve productivity and service quality.
• Drive insurance sales through customer acquisition, relationship building, and advisory support.
• Resolve customer concerns efficiently, ensuring high customer satisfaction and retention.
• Monitor business performance and implement strategies to achieve organizational objectives.

Assistant Manager - Kotak Mahindra Bank - Jabalpur

(2024-04 - 2024-10)

• Managed banking products including Credit Cards, Personal Loans, Home Loans, Demat Accounts, and Insurance Products.
• Developed strong customer relationships and identified cross-selling opportunities.
• Assisted clients with financial planning and product selection based on their requirements.
• Coordinated with internal teams to ensure seamless customer service and target achievement.

Senior Executive - ICICI Bank (I-Process Pvt. Ltd.) - Jabalpur

(2023-03 - 2024-04)

• Promoted banking and financial products to prospective customers.
• Generated leads, conducted customer meetings, and achieved sales targets.
• Maintained accurate customer records and provided post-sales support.
• Contributed to revenue growth through effective relationship management.

Bachelor of Science - Electronics & Media - PT SN Shukla University (2018) Shahdol

Higher Secondary Certificate - Mathematics - Vijay Bahadur Singh Hr. School (2015) Satna