Divyam Makhija

Customer-focused professional with hands-on experience managing CRM platforms, resolving client queries, and building lasting client relationships across fast-paced operational environments. Skilled at using CRM tools and data dashboards to track performance, improve retention, and support timely, accurate reporting. Combines strong communication and cross-functional coordination with a BBI foundation in financial and analytical thinking, plus advanced MS Excel proficiency.

Eager to bring this blend of client-facing expertise and operational rigor to a Customer Success role at Recruit CRM.

CRM Manager – Shopify & E-commerce Operations - Jaywalking Limited - Mumbai, India

(2025-07 - 2026-04)

• Utilized CRM tools and data dashboards to track performance metrics, leading to a measurably more efficient operational workflow.
• Analyzed customer data and devised targeted retention strategies, improving loyalty and repeat engagement.
• Crafted structured communication campaigns to ensure seamless, consistent brand-wide messaging across all channels.
• Maintained organized records and collaborated with cross-functional teams to deliver timely reporting on campaign outcomes.

Accountant & Bookkeeping Intern - Makhijani and Associates – CA Firm - Varanasi, India

(2025-04 - 2025-06)

• Reviewed and reconciled ledgers to maintain accuracy and completeness of financial data across multiple client accounts.
• Assisted in the preparation of monthly and annual balance sheets in compliance with applicable accounting principles and regulatory requirements.
• Generated accurate financial reports using advanced accounting software, supporting timely financial reporting for clients.
• Analyzed financial data to identify discrepancies and ensured all entries met audit-ready standards.
• Collaborated with senior accountants to verify figures and communicate findings, ensuring data integrity throughout the reporting cycle.

Business Executive - Gyansthan Education Services - Mumbai, Maharashtra

(2023-09 - 2023-12)

• Assisted the Managing Director and Marketing Head with strategic planning, document management, and operational coordination.
• Built and maintained strong client relationships to ensure business retention and satisfaction.
• Enhanced team performance through regular training sessions and performance reviews.
• Drove customer satisfaction to peak levels through excellent service delivery and proactive issue resolution.

Social Media Manager - Bharat Silk House - Varanasi, Uttar Pradesh

(2023-04 - 2023-07)

• Managed all social media platforms, boosting customer engagement through targeted content creation and community interaction.
• Monitored industry trends and incorporated insights into a forward-looking social media strategy.
• Produced regular performance reports to inform and refine future social media initiatives.

Bachelor of Banking and Insurance - BBI - Kishinchand Chellaram College (2026-04)

Class XII – Science - Science - DALIMSS Sunbeam School Ramkatora (2023-05)