Customer-focused travel professional with experience in GDS platforms
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Customer-focused travel professional with experience in GDS platforms seeking an Airline Ticketing or Travel Consultant role to deliver smooth booking and support experiences. Self-motivated, hardworking with strong interpersonal and analytical skills. Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively, plus ability to make strategic decisions and react rapidly.
Senior Associate at WNS (Travel Process) (2016-09 – 2017-09)
Managed end-to-end B2B travel operations for flights, hotels, cars, and packages using GDS platforms, executing complex bookings, modifications, and cancellations.
Senior Executive at Conneqt Business Services (E-Commerce - TataCliq) (2018-06 – 2022-08)
Directed full-lifecycle order management, installation coordination, and dispute resolution, collaborating closely with brands and partners to drive customer satisfaction.
Travel Consultant at Tripjack Pvt. Ltd. (2022-09 – 2026-09)
Handled high-volume B2B domestic and international client queries via calls and backend support, specializing in complex quotations, SSR requests, reissues, refunds, and schedule changes.
HSC – Dr. Babasaheb Ambedkar College Mahad (2009)
Diploma in Software Engineering (ADSE)
