Divyansh Mehta

Aspiring branch operations professional with a solid background in domestic knowledge of Banking and NBFC and their products and services. Working as an Assistant Executive at India's Top NBFC SHRIRAM FINANCE LTD. at Solan, HP. Seeking to leverage my skills in client coordination, branch operations like daily maintaining disbursement and Loan Exposure and KYC documentation, and sales support to achieve a daily target of loan and all other cross selling products.

In our branch we have a huge portfolio of existing customers which also makes me mark a good image into new customer and our senior minds. Eager and explore to contribute other sector of this industry and banking which provide me a great exposure of other field and applying my understanding of credit, sales and market knowledge, strong communication abilities and client engagement.

Assistant Executive Dept - Branch Operations & Customer Relationship Management at SHRIRAM FINANCE LTD. (2024-10 – Present)

• Managed end-to-end daily branch operations level activities like give complete support to sales team to achieve their target and maintain a good relation with a customer.
• Actively engaged in field sales visits like dealership visit and calling the premium customer provide a knowledge about loan products and services. identify new business opportunities, onboard potential clients, and strengthen relationships with existing customers.
• Contributed to new customer acquisition by understanding client needs, presenting technical product solutions, and converting leads into proposals.
• With a good complete a knowledge about loan exposure files and documentation and customer CIBIL provide a good smoothening into a branch.
• Follow the rules of which RBI and SFL Credit team instruct to disbursements any SME, Vehicle and Business Loan and other products.
• Handled client communication across calls, emails and in person meetings, resolving their queries with a customer first approach.
• Prepared and maintained MIS reports tot track sales performance, collection and team productivity for management review.
• Built a strong understanding of the customer lifecycle, supporting after-sales service, issue resolution, and long-term relationship management.

MBA in Marketing & Finance – Himachal Pradesh University Business School (2024)

B.Sc. in non-medical – Govt PG Degree College (HPU Affiliated) (2021)

12th in Non-Medical Stream – H.P State Board School (2017)

10th – CBSE (2015)