Divyanshu Kumar

Experienced Travel & Tourism professional with 6+ years in corporate travel operations, specialising in UK & Ireland markets. Skilled in Sabre, Amadeus and Galileo GDS systems with strong expertise in flight bookings, itinerary management, schedule changes, cancellations, refunds and re-issuance. Proven ability to manage SLA-driven environments, high-volume queues and VIP / SME corporate clients with accuracy and high-touch service delivery.

Senior Corporate Travel Consultant – Travel Operations - EXL Services Pvt. Ltd. - Gurugram

(2022-05)

• Managed 150+ daily corporate travel bookings across UK & Ireland markets while maintaining SLA compliance.
• Handle high-volume queues and SLA-based workflows in fast-paced environment.
• Create and modify itineraries using Sabre, Amadeus and Galileo GDS systems.
• Processed ticket reissues, refunds, and schedule changes with 98% accuracy.
• Supported VIP corporate travelers and quality auditing across 14 international markets.
• Coordinate across 14 international markets ensuring accuracy and documentation quality.

Executive – Travel Process - IGT Solutions Pvt. Ltd.

(2020-01 - 2022-04)

• Provided customer support for travel bookings, itinerary planning, and travel-related queries.
• Assisted with booking modifications, schedule updates, and customer coordination.
• Maintained accurate documentation and achieved targets for quality and productivity.

Master of Business Administration - MBA - Lovely Professional University (2025-06)

Bachelor of Science - B.Sc. - Mahatma Jyotiba Phule Rohilkhand University (2018)