Dolly Singh
Customer Support Specialist
Talent
DelhiMember since July 1, 2026
Customer SupportCRM ToolsEscalation HandlingCommunicationMultitaskingProblem Solving
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Customer SupportCRM ToolsEscalation HandlingCommunicationMultitasking
About
Customer Support Specialist with 4+ years of experience in chat, email, and blended support. Skilled in resolving customer issues, improving satisfaction, and handling high-volume interactions efficiently.
Experience
Customer Support Executive at IGT Solutions (OYO Process) (2023-11 – Present)
- Resolved booking and refund issues with high accuracy.
- Maintained high CSAT and reduced escalations.
Chat Support at Mojarel Pvt Ltd (Booking.com) (2023-05 – 2023-10)
- Assisted customers with bookings.
- Maintained fast response time.
- Improved customer satisfaction.
Email Support at Policybazaar (2022-12 – 2023-02)
- Managed insurance queries via email.
- Handled complaints effectively.
Chat Support at Tech Mahindra (OYO) (2021-07 – 2022-08)
- Handled high chat volume.
- Achieved performance targets.
- Assisted with bookings and refunds.
Education
Bachelor of Arts – Delhi University (2015 – 2018)
12th – CBSE Board (2014-04)
10th – CBSE Board (2012-03)
Skills
Customer Support Specialist
