Donal Xavier

Results-driven professional with a strong background in investigation and data analysis at Amazon, complemented by specialized expertise in AI-enhanced productivity. Proven expertise in maintaining QA accuracy exceeding 98% while leveraging advanced AI tools to streamline workflows and identify supply chain exceptions. Proficient in SQL and Excel, dedicated to integrating cutting-edge AI solutions to enhance operational efficiency and strategic decision-making in high-stakes environments.

Support Ops Specialist (Investigation Specialist) at Amazon (2023-03 – Present)

• Maintained 98% quality assurance accuracy in supply chain investigation and operational standards.
• Successfully recognized, reconciled, and prevented exceptions within Amazon's global fulfillment supply chain.
• Collaborated across departments to resolve complex logistical discrepancies using strategic data insights.

Machine Learning Data Associate at Amazon (2021-05 – 2023-03)

• Achieved process quality assurance accuracy exceeding 98.5% through meticulous data validation and analysis.
• Provided real-time support to Amazon Fulfillment Center (FC) operations, addressing critical operational challenges.
• Analyzed large datasets to improve machine learning model training accuracy and operational throughput.

Junior Client Relations Manager (Intern) at Megham Labs (2019-01 – 2019-04)

• Managed client communications and project requirements during a specialized college internship.

B.Tech in Electronics and Communication Engineering – Rajagiri School of Engineering and Technology, Kochi, India (2020)

Higher Secondary in Computer Science – St. Sebastians H.S., Palluruthy (2016)