Harika Chatrathi

Investigation Specialist (L3) with nearly 2 years of experience in fraud investigation, transaction monitoring, risk analysis, account review, quality auditing, and policy compliance. Proven ability to identify suspicious activities, perform root cause analysis, mentor team members, and drive process improvements. Strong analytical skills with excellent communication and stakeholder management.

Investigation Specialist (L3) - Amazon

(2024-09)

• Investigated customer accounts across Brazil (BR) and Mexico (MX) marketplaces to identify fraud, policy violations, and suspicious activities.
• Performed end-to-end account reviews while ensuring compliance with internal quality standards.
• Served as Subject Matter Expert (SME), resolved investigator queries, and conducted knowledge-sharing sessions and team huddles.
• Perform in-depth analysis using internal tools (Paragon, BRI, GSI Attributes) to validate information and take appropriate actions.
• Conducted quality audits on investigator decisions and provided actionable feedback to improve accuracy, policy compliance, and overall investigation quality.
• Reviewed complex fraud cases and made risk-based decisions in accordance with Amazon policies.

Bachelor of Technology - Electronics and Communication Engineering (ECE) - PSCMR College of Engineering & Technology (2023)