Chief Operating Officer (COO) - Shree Kkrishna Hospital, Bhaikaka University - Karamsad, Gujarat, India
(2026-01)
1,000-Bed Tertiary Care Academic Multi-Specialty Hospital (130 Private Beds) | Reporting to Board of Governors | 2,000+ Staff
- Improved patient satisfaction scores by 20% within the first 4 months through a structured patient experience framework, real-time feedback systems, hospitality-led service protocols, and targeted service recovery programs.
- Reduced cashless processing cost by 87% — from ₹999 (approved) and ₹499 (rejected) per case to a uniform ₹125 per case — through TPA renegotiation, process standardization, and establishment of a dedicated government scheme cashless operations department.
- Drive enterprise-wide P&L accountability — leading annual budgeting, capital allocation, cost-reduction programs, and financial performance monitoring across all clinical and non-clinical departments.
- Implementing yield management strategy in collaboration with marketing to optimize bed occupancy, private room utilization, and revenue per available bed (RevPAB) — directly improving top-line performance.
- Authoring institutional policies and governance frameworks in close collaboration with Chairman and Board — implementing NABH accreditation compliance, sentinel event reviews, RCA protocols, and zero-tolerance patient safety culture.
- Lead digital health transformation including EHR/HIS optimization, real-time KPI dashboards (BOR, ALOS, OT Utilization, TAT, Cost per Patient Day), and data analytics integration for evidence-based decision-making.
- Oversee workforce planning and leadership development for 2,000+ multidisciplinary team — physicians, nurses, allied health, and administrative staff — with full succession planning accountability.
Healthcare Business Consultant | Board-Level Senior Advisor - Independent Consulting Practice - Pan-India
(2022-04)
Key Clients: Teaching Hospital, Navi Mumbai | Multi-Specialty Hospital Chain with National Presence | Additional Hospital & Wellness Enterprises
- Increased client patient satisfaction scores by up to 50% through implementation of structured hospitality frameworks, patient-centric SOPs, and frontline service excellence training — bringing 5-star hospitality principles into clinical environments.
- Recovered significant pending dues from insurance companies and government agencies through systematic RCM audits, claims resubmission protocols, and dedicated denial management processes.
- Designed and implemented comprehensive SOP libraries and operational excellence frameworks — reducing process variability, improving regulatory compliance, and establishing measurable quality benchmarks.
- Delivered board-level strategic advisory on service line development, organizational restructuring, and revenue optimization for hospital group clients.
International Radiology Operations Manager - St. Vincent's Private Hospital - Dublin, Ireland
(2023-05 - 2023-11)
Leading Irish Private Hospital | International Regulatory Framework: HSE & HIQA
- Reduced CT scan wait times from 6 months to 3–4 months — a 50% improvement — through clinical workflow redesign, appointment optimization, and resource reallocation within the radiology department.
- Recovered substantial pending insurance reimbursements by identifying billing gaps, implementing systematic claims follow-up, and establishing direct liaison protocols with insurance providers.
- Led EHR/RIS-PACS integration initiatives improving diagnostic reporting efficiency and interdepartmental collaboration in compliance with HSE and HIQA regulatory standards.
- Gained direct international hospital governance exposure — JCI-aligned quality frameworks and European healthcare management practices — strengthening capability for global healthcare leadership.
Chief Executive Officer (CEO) - Shree Ramkrishna Netralaya — Super-Specialty Eye Hospital Chain - India
(2019-01 - 2021-12)
Multi-Location Super-Specialty Ophthalmic Hospital Chain | Full P&L Ownership | 4 Campuses
- Grew annual revenue from ₹18 Crore to ₹20 Crore during COVID-19 — an ₹2 Crore (~11%) increase in a period of sector-wide revenue collapse — through aggressive digital marketing and rapid service adaptation.
- Designed the strategic expansion blueprint for organizational growth from 4 to 8 centers — hub-and-spoke model, catchment analysis, and partnership frameworks that underpinned the chain's post-2021 doubling in footprint.
- Delivered double-digit growth in patient volume and satisfaction scores through strategic service line expansion, technology adoption, and organizational culture transformation.
- Built and mentored high-performance multidisciplinary leadership teams — championing continuous quality improvement, innovation culture, and staff engagement frameworks institution-wide.
Hospital Administrator & Corporate Social Responsibility Head - Dr. D. Y. Patil Hospital and Research Centre - India
(2014-01 - 2018-12)
Reputed Multi-Specialty Tertiary Care Hospital & Research Institution
- Tripled OT surgical volume from 30 to 90+ cases per day within 3 months through scheduling optimization, team restructuring, instrument turnaround improvement, and surgeon coordination — sustaining a high-volume surgical program thereafter.
- Increased cardiac PTCA procedures from 8 to 12+ per day through Cath Lab workflow optimization, consumable standardization, and patient pathway redesign — directly improving department revenue and clinical throughput.
- Doubled cataract surgical volume from 3–4 to 7–8 procedures per day through phaco equipment utilization optimization and surgical team coordination.
- Established the hospital's Marketing and Digital Marketing Department from inception — designing patient acquisition strategy, brand positioning, community outreach, and digital presence that significantly expanded patient volumes.
- Set up a 10-bed Dialysis Unit at zero capital cost through CSR partnerships — additionally securing a 5-bed blood donation bus and mobile dental and clinic van via CSR channels, expanding community healthcare access.
- Reduced consumables procurement cost through supply chain renegotiation — establishing Annual Rate Contracts (ARCs), standardizing procurement protocols, and implementing competitive tendering frameworks.
- Recovered government scheme pending dues through RCM restructuring — establishing a dedicated cashless department, improving claim submission quality, and reducing denial rates.
Patient Experience & Hospitality Transformation Lead - Taj Group of Hotels (Seconded to Charity Hospital) - India
(2007-01 - 2008-12)
- Applied Taj 5-star service delivery frameworks to pioneer a full patient experience transformation at a charity hospital — designing staff training in patient-centric care, compassionate communication, and service excellence achieving measurable patient satisfaction improvements.
Founder & Managing Director - Siddhkalp Group — Wellness & Ayurveda Education Enterprise - India & Europe
(2008-01 - 2014-12)
- Founded and scaled an international wellness education enterprise promoting Ayurveda-based integrated health programs — pioneering Ayurveda promotion across Europe through academic partnerships, institutional collaborations, and NGO engagements.
- Established international wellness destinations abroad — designing, commissioning, and operationalizing Ayurveda-integrated wellness retreats and therapeutic centres combining clinical credibility with luxury wellness hospitality.
International Wellness Expert | Global Ayurveda Ambassador - Independent International Wellness Practice - Europe | India | International
(2008-01)
Integrative Wellness | Ayurveda-Based Healthcare | International Lecture Circuits | Global Media
- Conducted recurring lecture series, workshops, and clinical consultations across Europe — positioning Ayurveda-based integrative wellness within mainstream international healthcare discourse and building a recognised international profile across wellness and medical communities.
- Established wellness destinations internationally — designing, commissioning, and operationalizing Ayurveda-integrated wellness retreats and therapeutic centres in international markets, combining clinical credibility with luxury hospitality frameworks.
- Featured in a global wellness video series produced by Jessica Simpson — bringing Ayurveda and integrative wellness to an international mainstream audience, demonstrating ability to communicate complex healthcare concepts accessibly across cultures and media formats.
- Developed customised corporate wellness programs and executive health consultations for international clientele — integrating Ayurvedic diagnostics, lifestyle medicine, and preventive healthcare protocols into contemporary wellness frameworks.
- Pioneer in bridging traditional Ayurvedic medicine with evidence-based contemporary healthcare — establishing dual-sector credibility across clinical hospital environments and international wellness destinations.
