Kanchan Verma

Healthcare professional with 4+ years of experience across hospitals, healthcare centers, and institutes. Proven ability to manage front desk operations independently, handle high patient volume, coordinate emergency calls, support billing and MIS reporting, and work closely with doctors, labs, and management. Known for calm handling of pressure situations and delivering consistent patient service quality.

Front Desk Executive - HCL Healthcare

(2023-05)

• Handled front desk operations for approx. 80–120 patients per day including walk-ins and appointments
• Managed appointment scheduling and calendars for 3–5 doctors daily
• Handled 30–50 inbound/outbound calls per shift including emergency coordination
• Prepared daily operational sheets and processed billing using hospital software
• Maintained accurate patient records, treatment updates, and follow-ups
• Coordinated between doctors, patients, labs, and internal teams for smooth operations
• Independently managed assigned shifts during peak patient flow and high-pressure situations

Receptionist / Front Desk Executive - Aasha Ayurveda Center

(2022-01 - 2023-05)

• Managed daily front desk operations for approx. 60–90 patients including registration and billing support
• Handled appointment bookings, rescheduling, and patient query resolution
• Maintained appointment calendars and coordinated inventory and supplies
• Updated patients regarding treatment plans and schedules
• Prepared daily sheets and assisted in billing coordination
• Acted as key coordination point between doctors and patients

Admission Counsellor / Operations Executive - Keerti Computer Institute

(2021-02 - 2022-01)

• Converted 10–15 walk-ins per day into successful admissions
• Prepared daily sales and admission reports using Excel
• Created PPTs and documentation for management meetings
• Managed batch planning, lecture schedules, and exam timelines
• Coordinated operations and reporting with Head Office
• Managed complete center operations including faculty coordination and batch planning
• Handled student and parent coordination for multiple ongoing batches
• Prepared daily and monthly administrative and performance reports
• Maintained stock records and handled ordering and distribution
• Handled walk-ins, calls, follow-ups, and query resolution
• Participated in weekly review meetings with center management

Fundraising Counsellor - CARE India NGO

(2012-04 - 2013-10)

• Handled outbound fundraising calls and donor communication
• Managed donor databases and follow-up records
• Supported fundraising campaigns through structured tele-calling

Bachelor of Commerce - Mumbai University (2012)

HSC - Maharashtra Board (2009)

SSC - Maharashtra Board (2007)