Duginii Deepak

Over 23+ years of experience in Customer Service, Operations Management, Safety compliance, Strategy and planning, Vehicle maintenance, Relationship Management, Route planning, Business Excellence, People management, Statutory Compliance, Vendor Management, Attendance Management, Documentation, Skill Development, SLA Management, Escalations, Capacity Planning, and MIS Reports.

Manager – Transport - DPS & Pallavi Groups of Schools, Hyderabad - Hyderabad

(2020-01 - 2024-03)

• Efficiently managing a team of Transport – Co-ordinators, drivers & attenders, and vehicles
• Responsible for all the routing and tracking of vehicles (GPS)
• Managing, monitoring, and developing a team of drivers and line Supervisors
• Managing Process level- scheduling and staffing for the maximum utilization
• Being the first point of contact for all the drivers
• Regularly meeting with the line Supervisors & attender to ensure a smooth running of both departments
• Making sure that all transport fleet vehicles are properly maintained and serviced
• Arranging for the induction and training off all new staff
• Timely Escalations of issues and coordinated with parents
• MIS – Database management, Management Dashboards, Daily/WTD & MTD Reports
• Updating of data on daily basis in My Class Board (MCB)
• Scheduling students accordingly based on forecast from respective pickup points
• Maintained roster and schedules for timely reporting process level
• Developing and nurturing with parents' relationships
• Maintaining accurate vehicles maintenance records
• Organizing vehicle checks
• Identifying operational issues, potential problems, and opportunities
• Resolving and managing queries and complaints courteously and efficiently
• Appraising staff performance and taking disciplinary measures when required
• Ensuring all site and customer objectives are achieved
• To ensure that the 1st PU is tracked in each shift. Arrange for backup buses in case of breakdown
• Involved in Supervise daily Transport Operations
• Ensure availability of buses 100 min prior to departures
• Ensure proper checking on all the buses at departure area through security
• Organizing Training on time to time basis to drivers and vendor staff

Manager – Transport - Glendale Academy Hyderabad - Hyderabad

(2015-04 - 2019-12)

• Efficiently managing a team of Transport – Co-ordinators, drivers and vehicles
• Responsible for all the routing and tracking of vehicles
• Managing, monitoring, and developing a team of drivers and line Supervisors
• Managing Process level- scheduling and staffing for the maximum utilization
• Being the first point of contact for all employee and the drivers
• Regularly meeting with the line Supervisors to ensure a smooth running of both departments
• Making sure that all transport fleet vehicles are properly maintained and serviced
• Arranging for the induction and training off all new staff
• Timely Escalations of issues and coordinated with clients
• MIS – Database management, Management Dashboards, Daily/WTD & MTD Reports
• Scheduling employees accordingly based on forecast from the site
• Maintained roster and schedules for timely reporting process level
• Developing and nurturing customer relationships
• Maintaining accurate administrative records
• Organizing vehicle checks
• Identifying operational issues, potential problems and opportunities
• Resolving and managing queries and complaints courteously and efficiently
• Appraising staff performance and also taking disciplinary measures when required
• Ensuring all site and customer objectives are achieved
• To ensure that the 1st PU is tracked in each shift. Arrange for backup cabs in case of breakdown
• Involved in Supervise daily Transport Operations in Day and Night
• Ensure availability of cabs 30 min prior to departures
• Ensure proper checking on all the cabs at departure area through security
• Organizing Training on time to time basis to drivers and vendor staff

Sr. Executive – Transportation & Administration - Verity Knowledge Solutions, Hyderabad (JLLM) - Hyderabad

(2009-10 - 2015-03)

Associated with Verity Knowledge Solutions; activities related to Transportation of employee.

• Preparation of Vendor wise check list and routing & clubbing the cabs both (Computerized & Manual)
• Coordinate with the employees to ensure desired logistic objective, priorities and schedules are met
• Guiding transport coordinators with regards to login and logouts of the employees
• Able to operate effectively in a high-volume service driven transport operation
• Registering the complaints and answering them for further validation
• Give daily feedback to Transport Manager to update on issues and activities
• Assist in analysing distribution of cabs, while recommending changes that will reduce cost and improve service
• Perform other duties as assigned by manager or supervisor, which may include assisting in other areas of the office, as necessary
• Provide assistance to internal customers as it relates to the employee cab routing & tracking
• Meet drivers to check vehicle documents and trip sheets
• filling and signing are being done timely along with collecting trip sheets
• Maintain records of all-important transport reports
• Ensure proper checking on all the cabs at departure area through security
• Ability to plan and respond to emergencies and Ability to respond on mails
• No Show data Management

Executive – Transportation & Administration - Capgemini, Hyderabad - Hyderabad

(2006-08 - 2009-09)

Associated with Capgemini; activities related to Transportation of employee.

• Preparation of Vendor wise check list and routing & clubbing the cabs both (Computerized & Manual)
• Coordinate with the employees to ensure desired logistic objective, priorities and schedules are met
• Guiding transport coordinators with regards to login and logouts of the employees
• Able to operate effectively in a high-volume service driven transport operation
• Registering the complaints and answering them for further validation
• Give daily feedback to Transport Manager to update on issues and activities
• Assist in analysing distribution of cabs, while recommending changes that will reduce cost and improve service
• Perform other duties as assigned by manager or supervisor, which may include assisting in other areas of the office as necessary
• Provide assistance to internal customers as it relates to the employee cab routing & tracking
• Meet drivers to check vehicle documents and trip sheets
• filling and signing are being done timely along with collecting trip sheets
• Maintain records of all-important transport reports
• Ensure proper checking on all the cabs at departure area through security
• Ability to plan and respond to emergencies and Ability to respond on mails
• No Show data Management

B. Com (Computers) - Computers - Badruka Degree College

CEC - St. Stephens Junior College

SSC - Sweet Children High School