Duke Kumar Das

Seasoned and result-oriented Banking Professional with 10+ years of comprehensive experience across leading private and small finance banks, including Axis Bank, Jana Small Finance Bank, Ujjivan Small Finance Bank, IndusInd Bank, and Bandhan Bank. Extensive hands-on expertise in Customer Relationship Management (CRM), Branch Banking Operations, CASA Account Opening & KYC compliance, Third-Party Product (TPP) distribution, cash management support, banking audits, and Corporate Banking Group (CBG) coverage. Certified by IRDA and NISM.

Proven ability to lead customer engagement, resolve complex service queries, coordinate with internal stakeholders, and drive operational excellence while strictly adhering to regulatory and compliance standards.

Manager – CBG Group Coverage - Axis Bank Limited - Kolkata, West Bengal

(2026-02 - 2026-08)

• Managed portfolio customer relationships under the Commercial Banking Group (CBG) coverage vertical, delivering customized banking solutions.
• Addressed customer banking requirements, facilitated institutional account services, and ensured seamless turnaround times.
• Coordinated actively with internal product and operational teams to ensure high-quality service delivery and client satisfaction.
• Maintained rigorous relationship management standards and strengthened long-term institutional client engagements.

Senior Manager – Branch Manager (BM) - Jana Small Finance Bank Limited - Kolkata, West Bengal

(2024-06 - 2026-01)

• Supervised and directed day-to-day branch banking operations, customer acquisition, and service quality benchmarks.
• Oversaw savings and current account opening processes, ensuring 100% adherence to AML/KYC guidelines.
• Drove third-party banking product cross-sell initiatives and managed resolution of escalated customer queries.
• Managed branch internal and statutory audit-related requirements, maintaining zero operational non-compliance.

Manager – Branch Service Manager (BSM) - Ujjivan Small Finance Bank Limited - Kolkata, West Bengal

(2023-02 - 2024-05)

• Spearheaded branch service desk operations, customer onboarding, and query redressal workflows.
• Promoted third-party financial products, cross-selling insurance and investment solutions to eligible customers.
• Managed routine branch operational controls and served as backup cashier during high-volume teller counter operations.
• Maintained strong client rapport, enhancing branch retention rates and service quality scores.

Manager – Senior Relationship Manager (SRM) - IndusInd Bank Limited - Kolkata, West Bengal

(2021-09 - 2022-12)

• Managed high-value client portfolios, facilitating account opening, investments, and third-party financial products.
• Delivered end-to-end customer service, ensuring fast resolution of banking requests and transactional needs.
• Supported branch operational activities and performed backup cashier responsibilities whenever required.

Customer Relationship Officer (Deputy Manager Grade) - Bandhan Bank Limited - Kolkata, West Bengal

(2015-04 - 2021-09)

• Managed retail customer onboarding, CASA account generation, and comprehensive KYC compliance verifications.
• Handled third-party financial products and assisted clients with optimal banking service offerings.
• Supported core branch operations, teller services, and acted as backup cashier to maintain uninterrupted customer service.
• Built and sustained long-term customer relationships, contributing significantly to branch-level business expansion.

M.A. - English - Jogesh Chandra Chowdhury Law College (2011 - 2013)

M.B.A. - HR - Heritage College (2010 - 2012)

B.A. - Economics - New Alipore College (2007 - 2010)

H.S.C. (Class XII) - St. Frank (2007 - 2007)

S.S.C. (Class X) - St. Peter’s (2006 - 2006)