Durgesh Kumar

Hospitality professional with hands-on experience across roles such as Food &

• Beverage Associate, Assistant Floor Restaurant Manager, Catering Assistant, Job Trainee and Industrial Intern, delivering frontline guest service and operations support. Skilled in Guest Relations &

• Customer Service, Food &

• Beverage Service, Hospitality Operations, SOP Compliance, and Upselling &

• Sales Support, with experience in POS handling, order taking, complaint resolution and team collaboration. Strong communication, time management and attention to detail that support consistent guest satisfaction and operational reliability.

Food & Beverage Associate at Radisson Blu Udaipur Resort & Palace (2025-01 – 2026-12)

• Took and processed orders accurately, improving table turnaround and order taking efficiency.
• Delivered attentive guest relations and customer service to ensure a consistent, high-quality dining experience.
• Resolved guest complaints by listening, proposing solutions, and following up to restore satisfaction (complaint resolution).
• Maintained dining area presentation and assisted in beverage service to uphold restaurant standards.

Assistant floor Restaurant manager at Rice n Spice (2023-01 – 2025-12)

• Managed daily restaurant operations, prioritizing workflow and service consistency.
• Supervised and trained front-of-house staff to uphold service standards and teamwork.
• Ensured excellent guest service by monitoring interactions and implementing service recovery when needed.
• Coordinated kitchen and service teams to streamline order flow and reduce service delays.
• Maintained food safety and hygiene standards through routine checks and staff coaching.
• Managed inventory, created staff schedules, and prepared operational reports to support decision-making.

Job Trainee/Intern at Atithi Indian Restaurant (2022-01 – 2023-12)

• Trained in Food & Beverage Operations to support daily service and back-of house procedures.
• Handled guest relations and customer service tasks to improve guest satisfaction during shifts.
• Performed hospitality administration duties including inventory checks and shift handovers.

Catering Assistant at Various Brands (Taj, Marriott, Hilton) (2019-01 – 2022-12)

• Supported outdoor catering events serving up to 800 guests by setting up service stations and coordinating timing.
• Assisted food production during the 7th International Food Festival of IIHM Ahmedabad, ensuring timely delivery of dishes.

Industrial Intern at Radisson Blu Udaipur (2020-12 – 2021-04)

• Performed Front Office duties including guest check-ins, room assignment coordination, and information provision to improve guest flow.
• Supported Food & Beverage service by assisting with order taking, tray setup, and table service adherence to standards.
• Managed guest relations and customer service issues; coordinated with departments to resolve concerns and maintain brand standards.

Advanced Diploma in International Hospitality Administration in Hospitality Administration – IIHM (2022-01 – 2022-12)

BA in Hospitality Management in Hospitality Management – University of West London (2022-01 – 2022-12)

Higher Secondary Examination XII – CBSE, Shri Shankaracharya Vidyalaya (2019-01 – 2019-12)

Higher Secondary Examination X – CBSE, Kendriya Vidyalaya, Mumbai (2017-01 – 2017-12)