Operation Manager - Poppys group of Hotels and Resorts - Kodaikanal
(2023-01 - 2026-04)
- Overseeing personnel, including receptionists, kitchen staff, and office employees.
- Monitoring employee performance and conducting regular evaluations to help improve customer service.
- Collecting payments and maintaining records of budgets, funds, and expenses.
- Welcoming and registering guests once they arrive.
- Resolving issues regarding hotel services, amenities, and policies.
- Organizing activities and assigning responsibilities to employees to ensure productivity.
- Creating and applying a marketing strategy to promote the hotel's services and amenities.
- Coordinating with external parties, including suppliers, travel agencies, and conference planners.
- Evaluating hotel performance and ensuring compliance with health and safety rules.
- Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibition.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Able to provide Quick and timely responses, immediate communication to the Properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
- Develop strong relationships with on property Food and Beverage Service and front office teams to ensure working in unity and always striving to achieve the same goals.
- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
- Attending all department and hotel meetings as necessary.
Operation Manager – F&B - Bergamont Group of Hotels - Vellore
(2018-07 - 2022-12)
- Proven food and beverage management experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in delegating multiple tasks
- Communication and leadership skills
- Up to date with food and beverages trends and best practices
- Ability to manage personnel and meet financial targets
- Guest-oriented and service-minded
- Culinary school diploma or degree in food service management or related field
- Managing food and beverage operations within budget and to the highest standards
- Leading F&B team by attracting, recruiting, training and appraising talented personnel
Asst. Food and Beverage Manager - ITC Fortune Select Grand - Singaperumal, Chennai
(2015-07 - 2018-08)
Worked as Food and Beverage Executive, Responsible for all departments (In Room Dining, Coffee shop, 24x7 Restaurant, zero degree Bar, Banquets Halls)
Restaurant Manager - Hotel Radha Prasad - Erode
(2013-06 - 2015-07)
Worked as Food and Beverage Executive, Responsible for all departments (In Room Dining, Coffee shop, Sky Pool Restaurants, Banquets Hall)
SENIOR CAPTAIN - The Wind Flower Spa And Resorts - Madikeri (Karnataka)
(2011-06 - 2013-05)
Worked as a Senior Captain. Responsible for on Olive Garden Restaurant operations at THE WIND FLOWER SPA AND RESORTS MADIKERI (Karnataka) and Banquet operation (Outdoor Catering) which is serving 1500 pax a day.
Captain - The Wind Flower Spa and Resorts - Mysore
(2009-07 - 2011-05)
Worked as a Captain Responsible for on Banquet and Room Service operations at THE WIND FLOWER SPA AND RESORTS Mysore (Karnataka) and incase busy in Coffee shop And Restaurant take care of the food order and placed in kitchen and delivering food by bus person to the restaurant at timely.
Food And Beverage Service - Manipal county Resorts
IET Training Experience - worked in Food And Beverage Service Departments (Banquet) for 6 months
Industrial Trainee waiter - The Wind Flower Spa And Resorts - Mysore
Internship Training Experience - Worked as a Industrial Trainee waiter at Olive Garden Restaurant, In Room Dining, Banquet Halls for 1 year
