Client: First Abu Dhabi Bank
Technical Skills
IAM Tools: SailPoint IdentityIQ, Active Directory, CyberArk, Okta
Access Management: Role-Based Access Control (RBAC), User
Access Reviews, Identity Lifecycle Management
Security Compliance: ISO 27001, NIST, GDPR, UAE Data
Protection Regulations
Banking Applications: Core banking systems, Payment gateways,
Treasury systems, Loan management systems
Operating Systems: Windows Server, Linux
Scripting & Automation: PowerShell, Python
Networking & Security: Multi-Factor Authentication (MFA), Single
Sign-On (SSO), Privileged Access Management (PAM)
- Actively managing end-to-end Identity Lifecycle Operations (Joiner–Mover–Leaver) with strong SLA adherence, ensuring timely and accurate user access provisioning through SailPoint IIQ and Active Directory.
- Lead access certification campaigns and entitlement reviews for high-risk business applications to ensure compliance with SOX, GDPR, PCI-DSS, and internal audit requirements.
- Level 2 support for IAM operations, resolving incidents and access issues via ServiceNow, including password resets, account lockouts, group membership updates, and access provisioning.
- Administer user provisioning, deprovisioning, and role-based access control (RBAC) activities for 100+ critical applications using SailPoint IdentityIQ and Active Directory.
- Support access governance operations through regular audits, user access reviews, and attestation campaigns, ensuring compliance and reducing identity risks.
- Troubleshoot and resolve issues related to SSO and MFA configurations, working closely with internal security and infrastructure teams.
- Manage Azure AD account synchronization and group membership to maintain consistent cloud identity across hybrid environments.
- Maintain SailPoint IIQ identity attributes and entitlement mappings to ensure accurate user account data.
- Generate reports and provide data extracts for compliance teams and auditors, including historical access logs and user entitlement summaries.
- Collaborate with application owners and SMEs to refine access policies, validate entitlement mappings, and enforce least privilege access.
- Coordinated with IAM implementation teams to support the onboarding of new enterprise applications into SailPoint IIQ by validating connector configurations, entitlement mappings, and ensuring smooth post-deployment support
- Support onboarding of new applications into SailPoint by coordinating with project and architecture teams to validate technical configurations.
- Conduct knowledge transfer and user education sessions to promote IAM best practices and secure identity usage.
- Assist in administration of Privileged Access Management (PAM) using CyberArk, ensuring privileged accounts follow security guidelines and audit trails.
- Document IAM operational procedures and contribute to SOP creation for common IAM tasks and scenarios.
- Triage IAM incidents involving SAML/SSO, MFA failures, and entitlement discrepancies, resolving issues via ServiceNow within SLA timeline
- Configure and enforce access control policies (RBAC & ABAC) to maintain least-privilege access and meet enterprise compliance mandates
- Performed proactive system maintenance, enforced IAM governance controls, supported compliance auditing activities, and contributed to performance measurement through KPI tracking and access trend analysis.
