Edward Gordon
Global Operations | Projects | Hospitality | Logistics | Experience Design
Hire this person
Send a job offer directly to this candidate
About
Global operations executive with 25+ years of leadership experience delivering complex operations across hospitality, live entertainment, logistics, retail, food & beverage, and customer experience. Expertise includes multi-country project delivery, business operations, operational excellence, vendor and stakeholder management, SOP development, procurement, budgeting, risk management, and leading multidisciplinary teams. Proven ability to build scalable operational systems, launch new businesses, optimise workflows, and deliver premium customer experiences under demanding conditions.
Experience
Operations & Project Management Consultant - Self-employed - India
(2025-01)
- Lead end-to-end planning and execution of premium experiential projects.
- Manage vendors, logistics, hospitality, budgets, staffing, timelines and risk.
- Develop SOPs and operational frameworks for consistent delivery.
- Show director for the Lionel Messi - G.O.A.T India Tour - Hyderabad showcase.
- Head operations for executing D'Yavol After Dark experiences with Aryan Khan.
Head of Operations - Submerge Entertainment Pvt. Ltd.
(2023-01 - 2026-12)
- Directed operations for music festivals, International artist tours and brand activations.
- Managed procurement, artist logistics, accommodation, transport, contracts and budgets.
- Implemented operational systems improving efficiency and accountability.
Chief Operating Officer - Madi Things LLP
(2021-01 - 2023-12)
- Oversaw operations, inventory, fulfilment, shipping and commercial processes.
Deputy General Manager – Projects - AGA Hospitality
(2018-01 - 2020-12)
- Delivered hospitality projects from site selection through operational launch.
- Led procurement, licensing, recruitment and SOP implementation.
Head of Logistics - Maverix Platforms
(2016-01 - 2018-12)
- Built a cold-chain logistics network across six Indian cities along with setting up 3 biggest cloud kitchens in the country during this period.
Director - Yellow Sapphire Food Consultants
(2014-01 - 2016-12)
- Consulted on restaurant launches and commercial kitchen operations.
Store Operations Manager - Decathlon
(2013-01 - 2014-12)
- Launched retail operations and managed customer experience and departments.
Leadership Roles - Hutchison 3 Global Services & Apple One
(2001-01 - 2012-12)
- Led customer operations, coaching, performance management and process improvement teams.
Education
Bachelor's Degree - Psychology & Commerce - University of Mumbai
